Slooooooooooow

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  • Updated 3 years ago
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Even during our un-metered period (12-5AM) our internet has been painstakingly, obnoxiously, unusably slow. Like 14kb/s slow. I've checked our data usage, and we've only used 7.7 Gb of our 10Gb/month.
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Joshua Cibella

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  • Frustrated, angry, confused

Posted 3 years ago

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TheName141 .

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Yeah, good luck with that.  https://www.wildblueworld.com/forum/showthread.php?9493-Steam-Downloads-while-not-Dapped-and-in-LNFZ...

They put it off as congestion.  Try complaining to exedelistens@viasat.com and see if they'll do something for you, but I was put off as Congestion.
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TheName141 .

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One thing you can try is to unplug the modem and router, wait 2 mins.. Plug the modem back in, wait till the power is all up.. plug the router in.. and Pray...or whatever holy ritual you want .  When I was downloading Wolf: New Order it took 2 days to get the 36 GBs.. When I first got Exede (2 years ago) I was able to pull down Max Payne 3 (34 GBs) in one night..

GTAV took 5 nights, and some files were corrupted (The Warehouse (instead of steam) downloader is crap in pausing/resume) .
(Edited)
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Charles Clark

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Me too!  I have been with Exede for about three years now and this week has been the worst yet.  I tried the old modem & router reset but it didn't help. This slowness means that I have failed to download windows and Quicken updates which means I have to start the download all over and use even more data. C'est la vie.

I guess that Exede's success (more customers) means more congestion and this is the result..
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Debbi Cobern

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I've been with exede going on five years and it is getting slower and slower...especially on the weekend. I know it's got to be because of sat. congestion.as I tried all the tricks in the book and nothing helps. I hope it gets better in 2016 when the new sat. comes into play.
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TheName141 .

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Yeah they coming up with all kinds of tricks.. Kids out for summer.. More people on the weekend.. The Dog ate our bandwidth when The Cat over sold it..
(Edited)
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Dawn

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haha - thank goodness it's not just me!! Not that I want anyone to have this horribly slow internet access with it's incredibly high pirce but I thought it was just becasue I live in the boonies!! I'm sure most of you don't remember dial-up, but this is how it felt back then and I was used to Cox high-speed internet for $10 cheaper a month!!
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Exede Lindsey

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Hello Joshua, we are very sorry to hear of the concerns you are having concerning your slow speeds. I would be more than happy to review your account to see how I can resolve this issue for you. Please send us an email with your account and contact information to exedelistens@viasat.com. Thank you.   
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TheName141 .

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Yep.. (standard reply)
(Edited)
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bob

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Yep, same hear! Can't do any downloading at all tonight, they are completely blocking it!
Been trying to finish Batman for (6 - 7) days now!! :(
(Edited)
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TheName141 .

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By then maybe they'll fix the game :p
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Brian Shackelford

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I have been trying to download updates for several nights in a row and failing.  Can run form 12:00 AM to 5:00 AM during LNFZ and get near nothing.  Did some testing and found that I could download from some sites at 3-4 Mbps whereas others were getting 12 Kbps.  I couldn't even remote into my office computers using remote control software.  Was able to remote in on my cell phone with 1 bar of 3G service and test the downloads from the office and was getting good speeds from the same sites.  So I believe not only is it congestion but traffic controls.  Speedtest and testmy.net always showed 3-5 Mbps, but downloads from sites did not bear this out.  Perhaps this is just more traffic shaping to ensure that it "appears" the network is working for the speedtest sites while still throttling downloads from some sites..  If it is throttling from some sites and not others then that would be a violation of the Net Neutrality as it is all about equitable treatment of traffic from all providers.  If you throttle one type of traffic from one site, gotta do them all the same way.

Problem is there is no way to prove any of it without more high level technical detail and / or assistance from Exede support.  Unlikely that will happen with a normal phone call to their 1st line or even supervisor employees.  Again I would invite and love to hear more details on how traffic shaping and bandwidth sharing / limiting is used during the different zones (metered, LNFZ, EBFZ, Evolution, and Liberty Plans) but being proprietary information not sure it will ever surface.

All I know is stuff that used to work, doesn't and this is a change from where I was for the last 2.5 or so years I have had the service and for posterity as I have stated in other posts the downhill slide in speed and other changes started about October or November of 2014.  I really hope something changes for the better sooner than later.
(Edited)
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Brian Shackelford

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9:37 EST here on Beam 329. Downloads from Google Drive go reasonable fast (~300KB), however from other services getting (20KB - 30 KB) as measured in the Chrome Downloads screen. Same file from same servers downloaded on both Comcast and another Fiber provider (2 different services) at the same time run much, much faster. 130 MB file downloads in 10-15 seconds. While I don't expect Exede to match that since these are both 100 Mbps connections, I would expect it to be as fast as Google Drive from the other servers on my Exede connection.


So this leads me to believe that some servers, services, sites get better throughput through the rules on Exede's network than others. Is this due to traffic shaping / limiting? Before anyone asks, I am only at 5GB of my 15GB for the month so that should not be an issue.
(Edited)
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Timothy James

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Same here. I can't download from Steam, Can't watch Twitch streams, can't do anything. I remember when the speeds where got. 2.2 Mb/s. Those where the days, and I could lay in bed and watch a Twitch stream without buffering every two seconds. Those were the days man.
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Brian Shackelford

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Here is screenshot with URL I am trying to download a file from at 11:25 PM....still slow:




I can honestly say I can get better throughput on my 3G cell phone with 1 bar of service than with the Exede service. And it istn't the site since other services (Comcast, Verizon, Windstream) can pull that same file from the same URL in a minute or less. And a testmy.net or speedtest.net test yields test results in the 5-7 Mbps range. This really leads me to think that Exede is giving speed testing sites better throughput to make it look like things are OK, while in reality traffic is indeed being shaped for these downloads.

Some services such as Google Drive are still fast, but I wonder if this is because the way traffic is handled for Google since it is currently Exede's email service. Not really sure of anything without Exede chiming in, but the URL is in the screenshot if anyone at Exede would care to look into it an elaborate further.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Brian,

FWIW, I tried that download several times around 3:30 AM a couple times and got between 1.5 MB/s - 2.0 MB/s. A couple 3+ GB downloads off MSDN yielded several results. Obviously not a valid comparison some 4 - 5 hours after but 2:00 AM to 3:00 AM is the new norm for me for wakeup calls and am usually drooling on my pillow during your time frame. While getting slower speeds during the earlier part of LNFZ, I haven't seen them drop that low.

Given what you're downloading, you've probably already checked this possibility  - do you by any chance have QOS enabled on your router? There have been some reports (mostly speculation) elsewhere that it conflicts with the Accelenet prioritization and shaping on certain routers. I've observed no difference either way, but worth a shot at disabling it and really doesn't explain the site selective nature. I've even disabled it on windows itself for the adapter in question and see no discernible difference.

And from elsewhere, agreed - knowing a little more about how the Accelenet client/server technology works would lead to better educated guesses but I'm not holding my breath on that one. For now, I'd be happy resuming a normal circadian rhythm.        
(Edited)
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Brian Shackelford

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I will try playing aroind with the QoS settings but doubt it will affect things since the speeds appear to be related to the site (s) / content being downloaded. These speeds were consistent for various sites from 9:20 PM theough 11:50 PM. Inam not over my data so these should have gotten the same priority and speed as other traffic and other sites. In other words no limiting policies should have been in play unless they are in play for the entire network.

The LNFZ is all but useless on most occassions now since even small downloads can take hours. Tried to download a 130 MB file 2 daya ago and it was going to take about 6 hours. Getting same speeds as shown in my screenshot above. At the same time all speed tests showed getting 3-5 Mbps speeds so something is not adding up.

Has my beam gotten so bad that they are having to shape all traffic including downloads from most sites (not all as Google drive is significantly faster) to try to keep web browsing at full speed? I am guessing google drive is related to a setting in the system to allow fast access to gmail for their evolution customers. But as alwaya all guesswork here wothout any detail from Exede. Just getting tired of my service degrading to something worse every few months. This is significantly worse than it was a year ago.

Others in my area with Exede are complaining of the same problems so I don't believe it is just me or my install or equipment.

Come to think of itnit is summer and all those kids in my area are off of school. Bet they are all tying up BW doing stuff. Did seem to get worse once school was out. Again beam 329 if tech services would like to inveatigate ans provide a reaponse.
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david, Champion

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That's probably part of the LNFZ slowdown. It was horrible here during Christmas/New Years and as soon as school started, back to the normal slow for the first part of the LNFZ (until 1:30, 2:00?). I've learned to not even try it on Friday and Saturday nights, as it just aggravates me. It's 1.5 or so to around three megs during most of the LNFZ those nights.

I will say though, that Summer hasn't been near as bad the Christmas holidays were, which is a lot better than I expected.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Beam 329 in south Stafford about as far south as you can go without getting wet. Similar experiences and gave up even trying between 8:00 PM and 2:00 AM a long time ago (probably why I don't see those pitiful speeds). Starting to rely more upon the local CRRL branch for heavy downloads during the day - at least I can get them back home at a consistent 35-45 miles per hour along with a hoagie since it's HoagieFest!             
(Edited)
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Brian Shackelford

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LOL Old Labs!  Same time frames here for slowness.  I kind of feel like what is the point of the 5 hour LNFZ if it only works for 2 or 3 hours at 1/4th the max speed and almost not at all the rest of the time.  What frustrates me more is the slowdown in the evenings prior to midnight while I am still under my usage cap.

This was a problem earlier this year and then seemed to get resolved and now back to being a problem again.  
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J&J

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Some sites may appear faster than others due to the route to and from those sites.  It's a matter of "hops" the data makes getting to you.  Exede does not have a direct connection to your desired sites.  They put your requested sites (web addresses) on the Internet backbone and from there they have no control over the route the data will take.  Some routes may have bottlenecks and others maybe not.  Purchase an inexpensive traceroute program and enter sites to be traced and see if you notice disparity between some sites based on where the data had to go to get to you.  Traceroute programs can show you weak links in the data path, who is slowing you down and where they are (not that you can change the route but it's good to know where problems exist).
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Brian Shackelford

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Craig - 

I understand that and agree with you to some extent, however if many sites from different geographical areas are slow to my Exede connection and are not slow to any other service I have tested them on at the same time, does that not then infer the problem is on the Exede network?   It may very well be the feed to the Accelnet and Gateway I am using is having some issues, however I would expect that all sites I would use would get reasonably close results on downloads and not see a disparity between say my Google Drive and every other site I try to use.  It should affect my Google drive just as much as everything else.  Keep in mind as well all speedtests show significantly better throughput than I am getting from these places.

I await further information and will continue to document as this continues.  I have stayed quiet for quite some time, but am getting flustered with the continued degradation of service as time passes.  These same sites during non-peak hours function normally so I am assuming that it must be traffic shaping taking effect when congestion hits.  My real issue is if that is the case, then ALL traffic of the same type should be seeing the same slowdowns, but it would appear some sites or types of traffic are give a little more throughput than others.

Would love to hear a Technical representative from Exede chime in on this.  I also would encourage others to share their findings and experiences.

I wonder if the OP is still seeing problems?  If you live in or around Virginia or know you are on Beam 329 I bet you are having the same problems as well.
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John

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I don't know for sure I am on beam 329, but I live in Hampton Roads Virginia and I am having the same issue. Been trying to update the Steam client for an hour and a half. It's a 155mb file and it's only halfway done. I just got a new gaming computer, but it would literally take me months to download a game, so I guess I might as well cancel the client update. I don't have much faith in this issue getting resolved.
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Brian Shackelford

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The issue might get resolved if enough people post enough fact to help Exede do something about it. I started another thread for the sole purpose of documenting the issues. I tried three downloads prior to 12:00 AM from different sites doing only 1 file at a time including my google drive. Never got more than rought 30K speeds while speedtest showed 4Mb speeds. Something definately not meshing up here. Started my other thread in hopes Exede will use the opportunity to chime in or correct the problem.
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Brian Shackelford

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Added note to John - If you are in Hampton Roads you also shoild be on beam 329.
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Dawn

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Note to John - if you live in Hampton Roads you have multiple ISP options - why would you choose this POS of an ISP??? I have n o choice!!
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John

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I don't have a choice either. Charter stops a mile from my house.
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Timothy James

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I'd just like to be able to get the speeds I'm paying for on all internet resources. This needs to be fixed. I'm paying $130 a month for Internet that only works at its advertised speeds 50% of the time. I cannot get any other ISP, and my house is also a business. On top of that, I am a gamer, and live stream enthusiast.    
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TheName141 .

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Yeah it's hard for even the cheap gamer like me, buying a bundle for $9.99, or one game every so often when games are getting 43 GBs for 10 hours worth of single player now.  (Wolf: New Order) and Rockstar GTAV 63 GBs made me think I was back on HN7000S , taking 4 or 5 days to get one game.

In the good ole Exede days (Just changing over from HN7000S) I could get 2.2 MB/s all the time and started Max Payne 3 at 12, got it done about 4:15 AM... All 34 GBs of it.

When they turned off the monitor for a month, I redid everything (formatted both partitions on the hard drive) and redownloaded about 200 GBs of games on Steam in 2 days...

Ah those were the days.

Now I'm constantly looking at a 2 Mb/s WISP and going "eh.. I mean .. it might work out better than waiting 12 AM to actually use the internet that's slow as this now till 3 AM.."  but I don't know anyone in the area on that wireless ISP to vouch for stability.

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