Should I get the Lifetime Lease for a new Viasat-2 plan?

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Hi, wondering what people’s opinions are on getting a lifetime lease for a new Viasat-2 plan (I’m a new customer in a mountainous area). My main concern is whether we’ll need new equipment when the Viasat-3 is launched and set up, likely in 2020. Does anyone know? What’s the consensus on the lifetime lease? Thanks!
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Emily

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Posted 1 week ago

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Bev, Champion

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Personally, I go month to month lease. Not a big enough savings to be worth lifetime right now.
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Stephen Rice, Champion

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There is not definite answer.  You might want to make sure you are happy with VS2 before forking over money for a lifetime lease, given the antenna issues it has.

I didn't even realize Viasat was offering a lifetime lease option on VS2.  How much does it cost?
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Andy Schack, Champion

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Unless it's changed overnight.....always a possibility....it's $299. I've only had 2 or 3 customers do it. 

As Bev and Stephen said, to each his own. Personally I didn't go this route when I put in my own VS2 system here at the house....I did the $10/mon lease. 

Andy
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Brad, Viasat Employee

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I saw maybe just as many customers as Andy do it. I don't even see it offered much anymore or at all. 

I do know that for example if this was like a ViaSat-1 modem that it wouldn't cover ViaSat-2 upgrade as the equipment is different. 
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Larry Wolff

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Personally I cannot even stand the two year commitment. I get nothing near what I was promised. It depends on what you use the internet for. If you do a lot of streaming this is a terrible service for that. If you just check email and surf the net I guess it is okay, but not if you plan to really use the internet. Read the other reviews on this site and you will see a lot of dissatisfied customers. If I had any other option I would never use viasat. Customer service is horrible also. You talk to a bunch of people who know nothing, and do nothing, unless you count them telling you to reboot your modem as help. By the way it doesn't. During peak hours mine slows to between .17 to .35 megs down, everyday. They call it usable internet speed. Can't even load facebook and won't play a youtube video, even at 144p, that is weak. I would never recommend this service to a stranger, let alone to a friend. Very unhappy with viasat. Employees of the company are always going to say it's great. It is not. 
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Andy Schack, Champion

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Can't argue with you on a SINGLE issue Larry. 

Sometime about 1/12 yrs ago something changed....before that, I could bring up an issue and it would be dealt with forthwith (little Blue Bloods lingo there), not anymore. Now I'll bring up an issue and I have to beg and plead JUST to get someone to acknowledge that it's not all in my mind. 
Had an issue yesterday that needs to be addressed immediately...sent an email proving my point....where it was in black and white...no response.

Andy
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Emily

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Larry, what Viasat-2 plan do you have? My only other choice is HughesNet, which seems to have similar problems. 

Also, I was told that if you're not getting at least 40% of the promised speed, you could break the contract with no penalty. Is that not true?
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Larry Wolff

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HI Emily, I have the bronze pkg. Hugesnet is even worse. I don't know about the less the 40% you can cancel. I wouldn't cancel because it is all I have, But it is no where near what was promised. when i tell customer service about the promise of never below 5 megs down speed, all they say is were sorry they told you that. I.m sorry they lied to me. Soon starlink will be up and I will say goodbye to these people. Fcc has already approved starlink and they have sent many satellites up already. If you don't know about starlink it is a system that Elon Musk has developed to blanket the earth with high speed internet, look into it. good luck. 
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GabeU, Champion

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Larry, 

I wouldn't get my hopes up too much yet for Starlink.  It's only sent up a couple test satellite so far, and that's as far as it's gotten as of current.   Soon isn't going to be too soon, if it ever happens.  

BTW, maybe "HughesNet is even worse" for YOU.  It works just fine for me, and for my folks.