service keeps going on and off. modem plugged directly to computer so I know it's not my router

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  • Problem
  • Updated 11 months ago
  • Acknowledged
service continually goes on and off, couple seconds on and then couple seconds off.I have unplugged everything per web site instructions and checked all connections. even tried to use your chat and was unsuccesful
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Linda Mallow

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  • frustrated

Posted 11 months ago

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Bev, Champion

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Linda, that may be the DHCP issue some are having. Do you have a SB2+ (WiFi/25Mbps) modem? If so, please email either

If you don't have the wifi modem, then when it's out, call Customer care at 855-463-9333 so that they can see what's happening while it's out.