When I try any website, the computer goes to the Excede Service Activation screen. It worked fine earlier today. My service was activated over a year ago. No one to talk to on Sunday so no service until hopefully tomorrow after work.
I had that problem one time, before I knew about this forum, used a friends computer to cancel 40 listings on e/bay Started to get my old computer out and go back to Dial up. Well this happened twice, but the first time Kimberly walked me thru it, the second time it was the free virus program Avast that wouldn't allow it to connect. I think telling people about this forum should be mandatory. I guess I'll say thanks for all the nice people that don't take the time. Susan,,, most don't even acknowledge they are up and running again.
Hey, yes! I finally just unplugged my modem and router and went to bed. The next morning I connected Excede straight into my modem and got connected on my desktop without the router connected. I then figured it to be a router issue so I removed all my router stuff from my computer, reset the router, and re-installed it again. I took each of our devices (phones, ipads, etc) and forgot the old network and connected to the new and it all worked again. This has happened three times before over several months and it seems to have something to do with the IP address. I know just enough about computers to be dangerous. lol I wish I knew exactly WHAT was making it happen and why it just randomly happens and why I get the Excede Service Activation Screen when it does. :/ Thanks for following up with me, it sure is frustrating to have to go through all that and not understand what the problem is!
Charlotte, did you ever talk to Exede Lindsey or Exede Diana about it to have them look at your account from their side? As most will contest here, and as I had when I had Hughesnet, I had my router plugged in to the modem and never unplugged and never had any issues. Even now with Exede I have the same router plugged in to the Exede modem and have never got that screen. That's why it makes me think it's something weird on the back side that they need to look at for you.