SB2+ will drop connection at first maybe 1 or 2 times a week. After a while it will not go back on line once it drops off. I asked about it under SB2 heat problems which they say is answered but was not. The only thing close to an answer was filtered off( I printed it 'cause I knew it would be purged from the system). It said it was a problem of which ViaSat is aware. I tried to get this across discretely but no one decided to oblige. I don't know what is going on here, but in my opinion, it's not in the customer's best interests. If you run into something like this, the quick fix is to cool the unit with a fan the first time it drops out. Doesn't need to be a lot air just some air movement. I use a fan that runs off a usb port, small and not a whole lot of airflow but does the job. Convection does not.