S...L....O....W....

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  • Updated 1 year ago
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My internet upload speed is 1.82 and my upload speed is 1.07. I am a new customer who just signed up for the Liberty 50 plan and we are sadly disappointed.
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Kari Furtick

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  • disappointed

Posted 1 year ago

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Kari Furtick

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Second number is download speed (1.07)
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Exede Lindsey

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Hello Kari,

Due to the nature of satellite-based internet service, there are many variables that can affect speeds, including, weather, network congestion, a misconfigured home network or outdated computer equipment and software.   Because of these many variables, Exede cannot guarantee any particular speed to you. ViaSat discloses at the point of sale and in its Customer Agreement that speeds may vary and are not guaranteed. 

We make every effort to fair share the bandwidth amongst our customers and are continuing to work to improve the speeds at peak times. During about 15 hours of the day – roughly from 2 a.m. to 5 p.m. – it’s likely that your speeds will be pretty good. Throughout our “peak” hours when the network is busiest – roughly 5 p.m. to 2 a.m. – there is less bandwidth available, causing speeds to be much slower. You may also want to try disabling your wireless devices except for the one you’re using. If you would like for us to review your account and further assist with speeds please send us your account and contact info to exedelistens@viasat.com