Running out of data way too fast.

  • 2
  • Problem
  • Updated 3 years ago
Had Exede installed Monday November 30th. I have the 30GB plan. Checked usage on Saturday December 5th and usage showed over 20GB used. Called to check accuracy and was told meters are working properly repeatedly(like the operator was testifying to a grand jury). I asked to be transfered to technical services the operator said she would transfer and then disconnected the call. I don't think we were close to using that much data in 5 days. Also, checked data usage on December 3rd and it was below 1GB. I don't believe in 2 days usage would jump 20GB. Another issue is that I was to receive a $20 rebate for the first three months and that did not happen the first billing cycle. Very poor customer service and product so far and this is the first week of service.
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chris

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  • Frustrated

Posted 3 years ago

  • 2
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corey ellis

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I will say that does sound a litlle odd, but I can get you some help on this fairly quickly. Send a email to this address  exedelistens@viasat.com and they will help find out what is going on in regards to your data usage and any concerns with your billing that you may have. Please be sure to include your account number, and pass code for your account if any, with details regarding your issues.
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Exede Lindsey

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Hello Chris, I apologize for the customer support you received; this is not the experience we want you to have. I definitely understand your concerns and would like to review your account details to check your usage categories and figure out where your data is being consumed. Please send us an email to exedelistens@viasat.com with your account and contact information. Thank you. 
(Edited)
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David Christian

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If you have SAT TV Dish or DirectTV  and your reciever has access it will eat up your data very fast.  Secure your router to stop the problem and don't give the code out to the receivers. Also Xbox and Play-stations and alot of new TV's will burn through some data. Average movie is 3-5 gigs, so netflix will eat it up as well.