Router issue with Exede Modem/Router

  • 2
  • Problem
  • Updated 1 year ago
  • In Progress
I have the Exede Modem/Router with 25 mb boost. I have encountered an issue where the wifi is very slow, but when connected via ethernet, the speed is very good. 1.9 mb down via wifi and 17 mb down via ethernet. How can this be fixed? I realize that direct ethernet will always be faster but this gap should not be this large comparing the two.
Photo of Tim

Tim

  • 23 Posts
  • 2 Reply Likes

Posted 1 year ago

  • 2
Photo of Matt B

Matt B, Viasat Employee

  • 844 Posts
  • 433 Reply Likes
Tim, 

You're right, there shouldn't be a huge gap between the wired and wireless.  Please send me your account info to ExedeListens@viasat.com, and we can take a look!

-- Exede Matt B
Photo of Tim

Tim

  • 23 Posts
  • 2 Reply Likes
Matt,

I just sent you my account info to ExedeListens@viasat.com.

Thank you,

Tim