Cancelled service in beginning of Dec 2017 and was told that they would be sending a box so that we could sent back the equipment. Two weeks or so went by & I received a security notification from my bank that they had attempted to charge a $300 transaction which my bank luckily declined. Then AFTER i got a call from Exede and they told me they were gonna charge my account $300 since i hadn't returned the equipment. I then explained I had never even received the box they claim to have sent. So the employee told me they would ship another box since i never received the first one. I finally received a box from them about a week or so after (not sure if it was the 1st or 2nd if they even really sent the 1st). i read what was needed to be sent back and began to put everything required in the box. It mentioned how the satellite that was on top of my home was also needed to be removed and sent back. Which I completely understand however find it extremely ridiculous that they make their own customers do the dirty work for them. I am a gentleman in his 50s with 2 herniated discs and a condition of difficulty with my vision so you would see why it would be hard for someone such as myself or even an elderly person to climb up a ladder to unscrew a decent sizable satellite from the rooftop of their home and carry it down while still trying to climb down the ladder themselves. Therefore I had to ask my son in law for his help and wait until he had an opportunity in between his busy work schedule to stop by. That was already two issues that were completely incorrect and unprofessional. And yet I let it be and cooperated with what I was told to do, so i dropped off the package at my local ups store and figured it was over and done with. A week after i received a call again saying that i was going to be sent to collections since i never sent the equipment back and didn't pay the amount of $160 they were charging me for the equipment.I told them i had already sent it and they said they never received it. I unfortunately did not get a recipe at the time i was dropping off the package so i told them i didn't have a recipe number. They told me to track the recipe and that was the end of the call. On friday 1/12/18 i received a bill in the mail of an amount of $160 due. I figured it was sent before i spoke to them. I was going to call them tomorrow after i went to the ups store to see if there was any way i could find my package. Thats when i received a notice from a collections department that they had sent me to collections because i refused to pay the amount they charged me! They are charging me $190 now because of the collections charge. Now Ive had enough of this nonsense! This is just ridiculous. First they try to charge my card without my permission, blame me for not receiving the box that THEY sent, then they have me take down THEIR equipment from the rooftop of my home, and now that i have sent everything back they claim they never got it and charge me $160, first of all where did the $160 even come from? and if that is the amount of the equipment then why did they try to charge my card $300? Now with them knowing what is going on, they still sent me to collections?! Like if it was my fault the package is M.I.A! It seems to me like nothing but a big con. I will be calling them as soon as i can to see how they are going to be able to fix this problem or will have to take matters into my own hands.