Restricted access

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I could not upload anything to my web site today, i wanted to make a minor change but my FTP program kept getting rejected by the server as invalid. It was determined by the server that my problem was with the ISP Exede. I know they slow you down when you have used up the data allowance but I did not know they determined what you can upload and what you can't. This doesn't seem legal to me when they still allow downloads they control what a person uploads. I called Exede and they gave me another 5 Gb and I was able to upload again. When I upload it is very little data  and goes quickly. I wish I was made aware of this selective practice when I signed up, I probably would have made a different decision.
Photo of Don Anderson Sr.

Don Anderson Sr.

  • 71 Posts
  • 8 Reply Likes

Posted 3 years ago

  • 1
Photo of Starring Matter

Starring Matter

  • 290 Posts
  • 221 Reply Likes
It's been stated, time and time again, by the exede employees, and validated by the more knowledgeable forum members, nothing is selectively blocked.  The drastically reduced speeds, in conjunction with the very high latency means many sites and webapps will not function properly, or at all.  
Photo of david

david, Champion

  • 539 Posts
  • 385 Reply Likes
Just my uneducated opinion, but I don't think that anyone is being singled out or some evil scheme by Exede. The last time I was DAPed it was for part of a day over a year ago. The average unDAPed speed then was 15 to 18 Mbps. My DAPed speed that time was about .25 Mbps, which was actually usable for the most part. My average speed during prime time (and prime time seems to go to the start time of the LNFZ) now is probably 5 - 8 Mbps. If the DAPed speed has decreased by the same ratio you don't really have working internet.
(Edited)
Photo of Starring Matter

Starring Matter

  • 290 Posts
  • 221 Reply Likes
Over the last few months, there have been some major security flaws found in the general web, Heartbleed being the most well known (remember when yahoo, ebay, facebook wouldn't work for a few weeks?).  When that happened, many sites upgraded their security, and began to force secure connections (https rather than http).  This added layer of security, is certainly a factor as well.  And, as Labs pointed out, when you are DAP'd, your traffic gets a lower priority than someone who is not DAP'd, you have additional connectivity issues.  Add to that being on a congested beam. . .*poof* you think you are being blocked by exede, when it's just a series of circumstances, independent of each other, that are leading you to believe that. 
Photo of Brian Shackelford

Brian Shackelford

  • 847 Posts
  • 243 Reply Likes
I just want to be clear I believe the same thing. The traffic of DAPd users is so low that it gets dropped or takes so long to move through the lower priority queue that the other end drops the connection. That being said the only thing we have for a documented certainty to go on is the assertion by Exede in ther DAP policy that they may at their discretion choose to limit and or actually block traffic. So again while it may be posted here that they do not, does not mean it isnt actually happening. I know of many cases where the front line support folks are not aware of changes made by the network enginners. I have seen it with all the big ISP players over the years where a call to support required actually speaking with level 3 engineers to get to the bottom of things.

My issue is that up until that point even DAPd the internet was at least usabe at dial up speeds and the services I previously mentioned such as telnet and ssh worked. These are not at all data intensive so I feel like should still work DAPd since they work over a telco dialup.

More detailed information as to how they achieve fair use would be great and at least let everyone know why things do or dont work. Right now we have to just guess as to what traffic is dropped to what priority and what ports might be adfected tje most when DAPd. I would especially be interested in why some evo users dont see any slowdowns currently for non web browsing or email activities when DAPd.

If this is just the beginning of the net neutering O imagine a lot of folks are going to regret undergoing the operation...
Photo of Old Labs

Old Labs

  • 3689 Posts
  • 3702 Reply Likes
I'd guess Evolution experiences would vary by beam - those not heavily loaded are less likely to be impacted by the network management policy and no need to penalize them. I suspect it's more the prioritization and greater probability of getting constantly bumped to the end of the queue when dapped but that's just a guess. As I recall you're on Beam 329 along with me - and appears we're at or near capacity.            
(Edited)
Photo of Brian Shackelford

Brian Shackelford

  • 847 Posts
  • 243 Reply Likes
That is correct.  So is the person I am friends with that is telling me he has no slowdowns after hitting his CAP even on the data that would supposedly be under restriction under the Evolution plan.  My point isn't that I want someone else to be penalized, only that it is not a very optimal arrangement to allow Evolution users on a congested beam to get full speeds on the same traffic that others on the same beam on classic plans cannot when both have hit their caps.  If a service that is NOT web browsing or web based email doesn't work for a DAP'd classic user, then it should also not work for DAP'd Evolution user.   Again my supposition is that Exede is still working out the kinks in their network prioritization rules and found it easier to allow open access to Evolution users so as to avoid the plethora of complaints that are going to come when these services are slowed down like they are for the rest of us.  Again, in this situation we are both on the same exact beam so we should be having similar experiences when in data restriction for non-web browsing traffic.  At this time this is not the case.  

Again I would love for an Exede representative to comment on any of my postings regarding this particular fact.  I would love more detail as to what the plan / plans are moving forward.  What is that old adage - the silence is deafening?  

There are other users such as Rene that complained about being blocked when DAPd and many here including myself went on the "manage your data better..." and "you knew there were caps...",  however the more I thought about it the more I agree with his point that even when in restriction users should be able to access basic web sites.  

In  looking back I saw where it used to work for me and then late last year it started becoming a problem late last year when DAP'd some things simply didn't work.  I bought the excuse that it was the web servers not responding due to the extremely slow DAPd speeds, however I don't buy it when it comes even more simplistic services.  Furthermore the fact that these sites and services still work on dialup and very slow (less that 50K download) 3G connections coupled with the fact that adding some BW to your account re-enables access to these problem sites seems to support at least the appearance of blocking sites / traffic.  This is supported per the DAP agreement.

Again, I cordially invite an Exede representative to share more in-depth and detailed information regarding the discrepancies in the DAPd users under the Evolution and Classic plans as well as what changes in particular were made late last year.  Let us know what type of traffic is considered problematic and what sort of prioritization DAP'd users get to ensure that at least some basic services are still available.  The way it is going it essentially leads me to believe that DAP'd users face the prospect of no service rather than the "significantly reduced speeds" that used to be available when the data cap is reached.  Even if Exede just came out and said that it is a problem and they are working on it with expected improvements in the next X days, that would be at least enough for many of us to give some time to resolve.  Unfortunately I think they are faced with prospect of simply too many subscribers in some areas and there is no way to fix it at this time.

We will see if one the folks from Exede can elaborate,  
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Don, our data caps do significantly count towards all internet use including uploads and downloads. I would be more than happy to take a look at your account please email me your account information and a good time to call you to exedelistens@viasat.com. Thank you -Exede Lindsey
Photo of Tim Hallman

Tim Hallman

  • 1 Post
  • 0 Reply Likes
Without a doubt, ftp is blocked by Exede ISP. It's quite clear that Exede's firewall changes. NAT switches from OPEN to STRICT and ports are blocked, making it impossible to connect via ftp (and other methods as well).
Photo of Exede Beau

Exede Beau

  • 380 Posts
  • 74 Reply Likes
Tim, all traffic other than email and web browsing will be restricted. There was some confusion concerning this policy in recent months so we've added some clarifying FAQs to our Data Allowance Policy: http://www.exede.com/documents/master/data-allowance-policy.pdf