Reduced speed so slow things are not working

  • 3
  • Problem
  • Updated 3 years ago
  • Acknowledged
I have had Exede for almost 2 years, I always go over my limit, and accept the reduced speed. Even with the slower speed, I am still able to function.    However the last few days it is been so slow that a lot of pages won't load, games via facebook can't load, videos won't play. I know this is all because of slow speed. These issues are resolved during the "no limit" time frame early in the morning. Why has this issue just started??  Not happy!
Photo of NickP

NickP

  • 6 Posts
  • 4 Reply Likes
  • extremely frustrated and irritated

Posted 3 years ago

  • 3
Photo of shelley hearld

shelley hearld

  • 4 Posts
  • 9 Reply Likes
I'm experiencing the same problem as I typically use up my 15gb 2-weeks into my cycle because I work from home but, I'm still able to access email and do basic web browsing; however, this month the speeds were throttled down so much that I too couldn't even get my emails and to top that off the Exede voice stopped working because of my internet speeds, which left me with no home phone for 2-days and I wasn't able to conduct a scheduled business telephone conference which cost me $400.00. The customer service representative advised me that once I use up all of my data Exede does not guarantee any internet access and that I may be denied access all together until my next billing cycle starts. He further stated, that if I hadn't experienced this slow speed before then I should consider myself lucky. I think this is something new they started to punish their customers for using the internet as if we're not punished enough by data caps in general.  If data caps are put in place to allow customers fair access then why will they continue to add data as long as you keep paying for extra?  Why is it my satellite tv doesn't have caps and allows me to watch unlimited tv without concern for the satellite getting overwhelmed by users?  How is it that cell phones offer unlimited calls and texting which rely on a satellite and aren't concerned with bogging down the system?  It doesn't make any sense why people in rural areas pay premium prices for unrealistic data caps all because of a bogus fair access policy.   I believe it is a money scheme to take advantage of those of us who don't have any options and live in rural areas.  A class action lawsuit should be considered for unfair business practices and social discrimination against those of us who live in the country!