Recently switched from Exede 5-10 to Viasat Unlimited Bronze 12, but it is SO MUCH slower. Anyone else have this problem?

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It is so frustrating to have 'upgraded' my plan and equipment just to have internet connections be so much slower. No matter the platform (iPhone, laptop) and I am not near my 40 limit so no it isn't that. I use this for work - email, browser based conferencing - no games, videos, etc... Any ideas?
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bond9031

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  • frustrated

Posted 6 months ago

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J&J

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Any ideas?

Something happens when a person has a major change in plans... things get messed up for a few days and then start working again.  To speed up the process you should and I mean you really should send an email to viasatlistens@viasat.com to let them know what's happening.  They can push buttons that fix your problem.... or you can wait for the system to someday catch up to the plan, speed, usage, etc, and heal itself.
 
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J&J

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I forgot to mention.....  Include your account number and contact information so they know who they're dealing with and can contact you about their fix.
 
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Gary

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Signing in to follow! Wife was promoted and we might need more data and a higher plan. Our Liberty 12 works just fine 98% of the time unless there are storms and we have never come close to reaching our limits. I hate the thought of fixing something that is not broken and fear a switch to a higher plan might just be the breaking point as you are describing.
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Charlie Comstock

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Welcome to ViaSat! You have now entered the Twilight Zone of satellite internet service providers. Any attempt to contact customer service will only frustrate, confuse and inspire you to entertain the notion that maybe paying the huge sum just to cancel the service as a ViaBle option. After a while you will determine their cancellation fee is an actual component of their marketing department's business model. As long as there are independent sales agents knowingly, willingly, and happily bending the truth while boasting the amazing speeds that will be provided to you...and you happen to live in an area where your internet access options are extremely limited and their sales pitch sounds like 'manna from heaven'...there will be people like you and me blindly signing up for their service...and only ending up feeling duped. After a while you will come to terms with what is going on and realize that the sad state of affairs regarding the concept of 'Integrity' with American business has devolved at best into what one would expect from a third world country where there are no laws concerning false pretense, misrepresentation and deceptive bait and switch practices.
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Steve Frederick-VS1/Beam314, Champion

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mike, it is not that difficult to look at where your data is going. An investment in a decent router with traffic monitoring capabilities is what many of us do.

My remarks were not intended to be derogatory, as you seem to think. The same goes for what Old Labs said, but I guess you see things differently than most people do.
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mike barber

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 I see things as they are and when I encounter rudeness or inappropriate behavior, I simply point it out. There is a pattern of this type of unproductive/defensive rhetoric on this board which is simply unhelpful.

 Thanks for the suggestion about the router. I believe they are a bit expensive. Besides, with the overwhelming number of folks that have the data issue, I would think that Viasat/Exede would build that function into the routers that they rent to us.
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Old Labs (VS1-329-L12FZ)

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Many of us would simply prefer that Viasat concentrate more on the modem functionality rather than a combined modem, router, voice adapter and apparently a space heater solution.

Many of us would simply prefer to take responsibility for our own usage details and believe that Viasat only has a responsibility to provide a count and when used (not how, by what device and by what application and process - they can't do that accurately to begin with). Many of us don't trust the fox to guard the hen house and want to independently verify (or disprove) Viasat's accuracy.

Barring agreement on whose responsibility it is to track specific usage details - the debate won't go anywhere. But if you'd like to debate that basic premise as it relates to my right to privacy go for it.

FWIW, I was seeking clarification on your seemingly contradictory post.
(Edited)
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VeteranSatUser, Champion

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I concur. I don't need a device that supports over hyped and over priced VOIP, and I certainly don't need a built-in sub par router that doesn't come close to the capabilities I expect and need.

Give me a well designed, reliable satellite modem to deliver me internet through a cable and let me take it from there.
(Edited)
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GabeU, Champion

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Give me a well designed, reliable satellite modem to deliver me internet through a cable and let me take it from there.
Couldn't agree more. 
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Old Labs (VS1-329-L12FZ)

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The fact that you switched from an Exede 5-10 plan to an unlimited plan suggests that you are in an area that was previously only covered by the augmented beams and older satellites (Wildblue-1 or Anik-F2).

I'd certainly hope that Viasat isn't selling unlimited plans on those older birds and that you've been placed on Viasat-2. Contacting customer care is probably your best bet (or viasatlistens as suggested above) since Viasat-2 should be giving you much better performance. Just to be sure though, does your modem look like the following?

(Edited)
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GabeU, Champion

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That picture makes me hungry for a chocolaty Swiss treat.  .  LOL.  
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bond9031

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Old Labs - yes it does and I too hope that it's not the old satellite - but I think probably not because I have done the progression from Wild Blue to Exede on the old system and was sold this ViaSat as being on the 'new satellite'. Guess I will find out soon...

Judge and Jury - this has been going on for 2 months, so it isn't terribly recent and probably won't 'catch up', but I haven't yet tried the ViaSatListens email. I will give that a go next.

Thanks for the insights, everyone
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Old Labs (VS1-329-L12FZ)

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It's definitely not the old satellite with that modem then... my guess would be an install issue - I doubt the new bird is oversubscribed just yet. Might want to try a wired connection test, but haven;t heard any complaints about poor WiFi performance on the new triangular prism shaped modem/router/voice adapter.
(Edited)
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VeteranSatUser, Champion

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There have been reports of issues on the large Viasat-2 beams. Still working the bugs out i suspect.

I think we can rule out congestion though!
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Deku (The #1 Hero Data Saver), Champion

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@bond9031 ummmm.... i legit heard the same thing what @VeteranSatUser said... like... think of it this way... when you get an new android tablet which is onto like marshmallow, lolipop or ANY type of android verison... there is ALWAYS buggies to fix... so therefore... people tell there experinced about what they are experincing... so therefore... they should try to fix it... so once the android people get that information... they tend to work on it right away... BUT!!! it DOES take TIME to fix it... which is there proccess of trying to make sure that EVERYONE can get the same exact functions on it... SOOOO!!! they tend to do a pre-testing... so once they are done with that... they release the new firmware... BUT!!! sometimes... the buggies tend to come in unexectly to be honest... SOOOO!!! they do the same thing over...

SOOOO!!! just think about what i just said... and try to put it into viasat satellite 2 forum :3 so yeah just a heads up :3
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VeteranSatUser, Champion

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Now Oreo Deku! And it seems to eat my battery more!
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Deku (The #1 Hero Data Saver), Champion

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@VeteranSatUser OH MY GOODNESS!!! @>@ oreo deku... i heard if you eat an oreo deku then the battery drains... then... its mostly likely.... that the oreo deku is doing his full cowling move... which takes about... 5% of battery each time it goes into training mode :3 soooo that means... the oreo deku... MUST BE TRAINING NON-STOP TO BE THE NUMBER 1 HERO LIKE ALL MIGHT!!! :D KEEP ON GOING OREO DEKU!!! :D