REAL TIME USEAGE METER ?

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  • Updated 2 years ago
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EXCEDE should provide users with a "meter ap" that shows useage at the bottom of our screen (or the top). Too many of their customers are complaining for the same reasons. THIS MANY cannot be that wrong. Wake up, EXCEDE.
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Pete Berry

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Posted 2 years ago

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Old Labs (VS1-329)

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Even if they did, would it be trusted? Most usage complaints start with or include "there's no way I used that much data."

Just as many users (probably more) can attest to the accuracy of the usage meter when verified independently using built-in monitoring facilities of their routers and/or independent third-party applications such as Glasswire, Networx, BitMeter OS, etc.

Best bet is having a router that supports traffic monitoring since it will identify cumulative usage for all devices accessing it. Third party applications (in particular Glasswire) installed on each device give a more detailed view of how, when, and by what data is being consumed on each device separately.

Doing that will allow you to verify the accuracy of the Exede usage meter (or not as the case may be). In 4 years I've had exactly one instance of unexplained usage attributable to Exede.

Most of us who've been on satellite for years have simply adopted a trust by verify approach by seeking an independent second opinion.
(Edited)
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Jim16

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I'm afraid your right Old Labs.  It won't matter how much info Exede gives the customer, They will still think they are being robbed.
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zanne

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If they can account for hourly usage and have a realtime data meter complete with showing the types of data being used (videos, downloads, social media, browsing, etc) and make that available for customer viewing so we can compare to what kinds of things we know we were using, it could greatly help.
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Tracy

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I've been complaining about this for years. I've complained to the Attorney General and the BBB. Exede REFUSES to provide a meter anywhere near useful. I hate this internet company and wish I had another option.
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Old Labs (VS1-329)

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Easy enough, install your own or leverage the facilities that may be available in your router - either way you'll be able to verify the accuracy or inaccuracy of the Exede usage meter (or ESVT tool). Installing your own will also give you much more detailed information than ViaSat will ever be able to provide - they really have no idea what's using data beyond the modem on your local network.

For example, if using Windows 7, 8 or 10 try Glasswire - it's free and will show you how, what and when data is being consumed on the Windows machines it is installed upon - here's my usage since 0900 AM and is consistent with the Exede sage meter for that same period:



Click on the image for a larger view, but it show me exactly what applications have used data, how much has been used by each, what hosts (web sites) were used, what protocols and the timeline at the bottom allows me to pinpoint any usage spikes by adjusting the sliders at each end.

https://www.glasswire.com/

If you use something other than Windows let us know and someone might be able to make a recommendation for your particular environment.       
(Edited)
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Dave

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I use a program called DUMETER and it works great. It is configurable for your ISP or your LAN or both at the same time. I been using this for years. You can set it to do a alarm when reaching your data limit. For more information click this link and I hope it helps.     http://www.hageltech.com/dumeter/about

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Laura Bucki

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We also have been using up our data within the first week. I have been calling and complaining for 5 months and have installed different data checkers to no results. I finally was connected to someone who gave me this site:
https://myesvt.exede.net. There it will show you much is being used hourly, daily, also shows you what area is consuming the most of your data. The only thing I still haven't figured out, is what's considered storage? On my laptop a good chunk of that uses data. I've deleted unused apps and all games. We'll see what happens. Good luck and hope this might help a little.
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Steve Frederick, Champion

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Storage is generally any use of cloud type storage, tablets are a big user of cloud storage since they have limited onboard storage.
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zanne

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I tried to load the Usage meter thing and it kept redirecting me. It also includes LNFZ usage in the graph-- I want to see the LNFZ separated out. I suspect that my LNFZ time was counted toward my regular usage bc 6Gb got eaten up in a day when most of the computers were disconnected from the internet. It said the usage was from videos, but nobody in the house was loading videos outside of the free zone.
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Diana, Viasat Employee

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Hi Pete,  Thank you for your suggestion. Old Labs and Laurahave given some great advice.  We are working on providing our customerswith a meter to assist with data monitoring. At the present time,we do have a beta program with our eSVT tool.  Please check it out at https://community.exede.com/exede/topics/give-our-new-usage-tool-a-test-drive
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Gwalk900, Champion

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I have to agree with Old Labs that running a program Like GlassWire will certainly provide some eye opening detail on what is running on a given computer. It will however only monitor the computer that it is installed on .. not "network wide". It can be installed on multiple computers of course and the data from each correlated but that still leaves us with potential usage by the router itself and any and all wireless devices.

Most users when faced with a data loss or data related issue are reluctant to remove their router from the equation during the opening troubleshooting efforts. That really complicates things.

A router however is at the heart of every network. Every Byte has to travel past that central point.

Some routers offer a Traffic Analyzer function that's allows tracking of data by device. Being able to look at your router and see just how much is being used by WHOM is a big first step.

Here are a couple of screenshots of my Asus RT-AC3100:

By date/device:


Details by device:


Once a device has been determined to be the culprit, nothing tops GlassWire in digging out the details of just what program or process within that device is using data:


(Edited)
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Christal Lapaglia

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It is very interesting to me that I went thru this for a full 11 months- on day 4 of my billing cycle I was at 70% of data plan- long about day 6, in data restriction. It was horrible- since I changed internet provider s in May of 2016- no issues, no data restrictions, no down time, no problems- oh- and no being lied to by their employees.
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Pete Berry

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WHO did you go to? And for what cost?