Quality customer support

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  • Praise
  • Updated 2 months ago
Started a webchat with customer support to ask why while streaming at a lower bit rate during congestion my video buffers but while streaming at a higher bitrate there is no issue. The customer service representative informed me that I am over my 40 bit data cap. I however have a 150 gb data cap and I have used less than 40 gb. Why lie? There's only one reason to lie. To get the customer gone and end the discussion. Not knowing or being able to help is not a sign of incompetency. Lying to a customer is. It would be a simpler matter to say, "I can not answer that, please call viasat at, etc". This would be less of an issue if this wasn't the bar that has been set as a standard for customer service at viasat.
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Ronald Stricklin

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Posted 3 months ago

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Jim16

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Nobody cares Ron.  You keep on beating this dead horse.  Give the poor beast a rest.
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Ronald Stricklin

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Well and you know I posted this for you Jimbo. I'm disappointed that it wasn't to your liking.
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Ronald Stricklin

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Back to reality. While it's upsetting to fans, to consider that this is beating a dead horse would be an acceptance that this type of customer service is acceptable. But if this bothers you feel free to ignore this post (any other like it for that matter) and simply not respond. Good day.
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Oliver

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I posted the snail mail info for the VP of customer relations at viasat taken from the Viasat web site and my post was removed as spam ....
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Jim16

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Stephen Rice, Champion

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I wish someone would slander my name with a funny picture.
(Edited)
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David S.

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Wow a 40 bit data cap!!! I can only imagine how many seconds a month that lasts. Maybe you should think of upgrading to maybe 1,000,000 bit data cap just joking and yeah that sounds pretty stupid to me.

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