Started a webchat with customer support to ask why while streaming at a lower bit rate during congestion my video buffers but while streaming at a higher bitrate there is no issue. The customer service representative informed me that I am over my 40 bit data cap. I however have a 150 gb data cap and I have used less than 40 gb. Why lie? There's only one reason to lie. To get the customer gone and end the discussion. Not knowing or being able to help is not a sign of incompetency. Lying to a customer is. It would be a simpler matter to say, "I can not answer that, please call viasat at, etc". This would be less of an issue if this wasn't the bar that has been set as a standard for customer service at viasat.