Problems Connecting

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  • Problem
  • Updated 4 months ago
  • Acknowledged


As of about five days ago, I started getting this message in all my browsers.  Sometimes it lasts for a few seconds and then automatically re-tries. Sometimes it just stays with no connection for several minutes.

My Outlook freezes up also sometimes. The inbox freezes with the message "updating".

Does anyone know what might be causing this?

Thanks.
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M.E.M.

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Posted 4 months ago

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J&J

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I've seen that happen when 2 routers are daisy-chained and they both have DHCP on.
For you, maybe yes, maybe no, just a passing thought about that error message. 
 
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M.E.M.

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I also have this happening.
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Andy Schack

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Mem, how are you connected to the modem? Wifi or ethernet? 

Are you on VS1 or VS2?

Andy
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Michael McDowell

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Their website shows a 90 day warranty on the AC3200.  It should be the same on the one you purchased.
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Old Labs (VS1-329-L12FZ)

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Actually I just wanted you to re-seat the jack - sometimes that's all it is. Switching ports did that ; )

If it were me, I'd probably go back to the original port to see if it still occurs for trouble shooting purposes. Try another cable, gently wiggle (that's a tech term) cable at jack, etc. 

It explains a post here several years ago where a user magically fixed his problem by reversing the cable... sometimes the magic is a simple parlor trick.

But keep an eye on it either way - only problems like this that I've ever had have been mechanical in nature at either end of the physical connection.
(Edited)
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M.E.M.

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Looks like you were correct again. I changed the ethernet port on my router yesterday like you said (actually you said to re-seat it). In any case, the problem has disappeared. Thanks again.
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Andy Schack

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Labs strikes again!!

We run into bad ethernet cables once in a while as well. Stupid cord will work fine for months and then all of a sudden it will start acting up. As a customer service I used to leave an extra one with customers....just in case. 

Andy
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VeteranSatUser, Champion

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Yea. I had one go randomly bad once. Really weird.
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Old Labs (VS1-329-L12FZ)

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The icon showing above with the red X (on occasion) is for an Ethernet connection - offhand check your Ethernet cable (or try a new one). Hovering over it with your mouse when the red X appears may provide an explanation and better indication of what is wrong in a popup tool tip.

Did you by any chance erroneously enable your Ethernet adapter? I could have sworn you previously indicated you were using WiFi with that RT-AC3200 but maybe not.

FWIW, that error displayed in the browser (accompanied by a red X) is typically that the local network connection isn't available - a yellow exclamation point typically indicates no Internet connection.
(Edited)
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M.E.M.

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Update:
I bought another ethernet cable and connected it to the suspected bad port on my rebuilt ASUS RT-AC3200 route. The problem did not go away.
So I bought a new Asus RT-AC3200 on Amazon for $189.
Newegg agreed to refund my money for the rebuilt defective unit for which I paid $115.
I may never need that fourth ethernet connection but I bought piece  peace  of mind for the extra money.
(Edited)
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MEM. Off topic but did you get Play On up and running? It is working great for me. I know you just want to play through a USB stick but a Roku/Play On combo is a pretty good streaming option for Viasat Internet.
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M.E.M.

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VeteranSatUser.
I am in the process of de-bugging PlayOn. I opened a ticket with their tech support.
One of my scheduled downloads from Netflix worked but the others did not. It could be the connection error problems discussed above or it might be something else. I have both Kaspersky and Malwarebytes installed and they might be interfering. PlayOn Support also states that there is a known problem on Windows 7 with a virtual network adapter, but I cannot find one on my pc.

Also, I could not cast the one movie that I downloaded. My TV is a Sharp Smart TV. It does not have ROKU but is supposed to have something similar. My PlayOn on my PC can see see my Sharp TV when I try to cast, but refuses to connect.

I'll keep you posted.
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I have only downloaded about 5 hours off Amazon and it worked perfectly.  I have not tried Netflix because I already have a download solution in place for it. I don't think it is Kaspersky.  I run it and has no issues with Playon.  I would say it might be a connection issue.   

I have a Sharp TV too.  Suppose to be able to connect to Playon via DLNA.  I will have to play around with that more. 



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Playon is an excellent tool for capturing video, but it sucks at organizing content for streaming.  The streaming function works, but it just doesn't do a good job of keeping track of what you have already viewed.

I highly recommend using Playon to capture content, and using Plex to stream the content to your Roku equipped device.  You might want to check and see if there is a Plex application for your Sharp TV.
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VeteranSatUser, Champion

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Not for Sharp.


Plex is working with my Roku.  Your directions did work pretty well Stephen. 

Now I have Amazon Prime Video beyond just my tablets!