Archived and Closed
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I've had Exede for just over a month and already had several problems with billing and with the amount of data I'm supposedly using. I've had enough. This has gone on long enough and I've given plenty of time for it to have been fixed. At first, it was an issue with getting my package wrong..When I ordered, I chose one of the newer packages. It was the Freedom package with the promo of unlimited data for 6 months...Now that that issue was resolved...after having spoken with them for nearly a month each day...it lacked 1 day being a month when they finally got it resolved...now my data usage is through the roof. I'm already at like 32 GBs after about a week. On top of those issues...the billing..The first month we had this.. there was 30$ taken from our account..it doesn't show up on the bill when I look at it online and it says there have been no payments. When ordering I told the guy there was nothing in the bank until pay day and asked if anything would be taken out, he said no. But that wasn't true.. 30$ was pulled out causing me to be in the negative at my bank.. I thought "Ok, it must have been for equipment" and I let it go.. now this month.. another 30$ taken out causing me to be in the negative again. Yes, I should have planned for this one..but again I let it go because on the invoice it said it was paid on the 22nd and since all of the issues I thought they adjusted my bill because all that was owed was 28.98. Now instead of saying it's paid.. it says it's owed...Why are they taking money out twice? Maybe I'm wrong, but if they pulled it out and the statement doesn't say it...? On my bank statement it's deducted by Viasat...which is Exede...? but the online statement says nothing about this withdrawal. I'm done with this. I'll be contacting the Better Business Bureau. I suggest everyone having these issues with them should. The complete story is just too long and I didn't think you all would wanna read it lol..but like so many of you, I'm tired of this. We just live in an area where you just have no choices.