Same here we can’t even operate our Direct TV operations like On-Demand and rewinding back to the beginning of the program you might turn to! I’m so pissed cause I went from perfectly working service from SuddenLink to this excede/viasat service which is very crappy especially for a tech family with 2 PS4’s in the house, laptops, desktop, and services like Netflix and Hulu. I have not been able to utilize features they claim are available with the DIrect TV services and when I call both providers Direct & Viasat, both are telling me that their equipment is working fine and there are no problems that they can see on their ends, but I still can’t watch OnDemand or use the rewind features cause it’s saying my speed is too slow when we have the silver package already and I refuse to go to the 30, 5 more than the 25 we’re on now, for $50 more just for it to still be doing the same thing. I feel like I got took fast with these companies and their services and I’m currently seeking legal counsel on what I can do because this internet is garbage! Oh yeah they did all this testing on the router, had direct tv tech come out for everyone to tell me the same thing “oh it’s the other service’s problem”, “oh no not our service it’s theirs”! Blame game back and fourth and still no solution because I still can’t utiize all the services I’m paying to have and no one cares! Just as long as they get their money! No wonder the sorry internet providers (excede) have you pay within 3 days of connection instead of waiting a month like all the rest of the service providers!