PROBLEM

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  • Problem
  • Updated 10 months ago
  • In Progress
Same here we can’t even operate our Direct TV operations like On-Demand and rewinding back to the beginning of the program you might turn to! I’m so pissed cause I went from perfectly working service from SuddenLink to this excede/viasat service which is very crappy especially for a tech family with 2 PS4’s in the house, laptops, desktop, and services like Netflix and Hulu. I have not been able to utilize features they claim are available with the DIrect TV services and when I call both providers Direct & Viasat, both are telling me that their equipment is working fine and there are no problems that they can see on their ends, but I still can’t watch OnDemand or use the rewind features cause it’s saying my speed is too slow when we have the silver package already and I refuse to go to the 30, 5 more than the 25 we’re on now, for $50 more just for it to still be doing the same thing. I feel like I got took fast with these companies and their services and I’m currently seeking legal counsel on what I can do because this internet is garbage! Oh yeah they did all this testing on the router, had direct tv tech come out for everyone to tell me the same thing “oh it’s the other service’s problem”, “oh no not our service it’s theirs”! Blame game back and fourth and still no solution because I still can’t utiize all the services I’m paying to have and no one cares! Just as long as they get their money! No wonder the sorry internet providers (excede) have you pay within 3 days of connection instead of waiting a month like all the rest of the service providers!
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Lakita Lucas

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  • Dissapointed

Posted 10 months ago

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Jim16

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Your Silver plan has a limit on your video streaming.  1-1.5mbs. On demand streaming with Directv may be an issue with those speeds unless you can adjust the steaming rate on Directv.  Sounds like your beef is with Directv, not Viasat.
(Edited)
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Lakita Lucas

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I dunno I’m not a technician I’m not changing anything they should have made sure all this stuff works not me! Like I said both companies are doing the back and fourth thing, it’s now me it’s them thing and as I’ve stated before problem still not solved so I don’t know who problem it is! I’m frustrated again paying for Services I can use. They’ve changed the bandwidth on the router and all kinds of stuff thru the tier 2 ppl. Direct has sent techs out tested the box changed resolutions, speeds and all still no fix so I don’t know what to do, but you definitely sound like viasat, (it’s not us, it’s them) solution! Ugggghhhh
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Jim16

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I am sorry you are having these issues.  I don't thing Directv on demand and rewinding, fast forward are going to work well for you. Directv is assuming everyone has a super fast internet service and we just don't.  So I think both Directv and Viasat are correct when they tell you there is no problem.
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Jim16

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This is what I found concerning Directv on demand.

"But let's say you do want to stream in real time -- what speed do you need? Again, DIRECTV on demand is a little different from other systems that are designed only for streaming. Netflix, Hulu and other services will automatically give you a lower-quality picture if you can't get a full-quality one. DIRECTV won't do that; it will always give you top quality, but it may take longer to get there. 

For the best streaming experience, you'll need a sustained rate of about 2Mbps for SD and 10Mbps for HD. I say "sustained rate" because if the speed drops down below that level the process could stop completely while the system waits to catch up. Most sites will tell you that in order to get a "sustained rate" you need to have internet service that is at least twice the speed of that "sustained rate." So, figure 4Mbps for SD and 20Mbps for HD. If you're not getting that speed from speed tests, you may have problems with DIRECTV in real time." 
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VeteranSatUser, Champion

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May I ask why you gave up your old internet service in the first place? If the answer is to bundle and save $10/month, that's the wrong reason to do so.
(Edited)
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Stephen Rice, Champion

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I was about to ask why did n you switch to Viasat but the veteran beat me to it.
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johnny c

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When i do Directv on demand, i set it up at night and record 4 or 5 episodes overnight, when i select the items to record, it gives me a window,, Highest quality or faster download.

I always select faster download, and it comes thru at 480 or so, looks good.

Recorded the whole Sopranos from the end of December to a few days ago.  I used about 130 gig in january, with teaching, surfing etc.  

I wouldn't try to stream, at the speeds we get, not a good experience.
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annie

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I have the same problem plus with this company!! I’m becoming a broken person!!!!