Praise of support

  • 1
  • Praise
  • Updated 2 years ago
Called in near the wits end attempting to connect a Linksys router to the Wifi-Router/Modem delivered w/the service.  Saturday afternoon, a delightful lady answered the call and was funny, helpful, disarming and human.  The last bit it huge; plastic support is helpful but not praiseworthy.
Oh, and the answer was to disable to Wifi service; once done, the device reverts into modem mode and auto-connected with the Internet connection on the router.  A level of self-flagellation is required with router work, to be sure, but she ended the pain with a quickness.
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Cris Rogers

  • 8 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
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Brad, Viasat Employee

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I'm glad that she was able to help you out! One great agent goes a long way in customer service so we're glad to see this