Possibly The Worst Internet

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  • Problem
  • Updated 2 days ago
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It is highly likely that this is the worst internet company I have dealt with, second only to Hughes Net in reliability. However, the people I would speak with at Hughes Net actually gave me answers to my questions, unlike the people I talk to with this company who give me the same answers no matter the question. I've used my data and it's going to be slow or we can't tell what device is using your data. This is ridiculous. My speeds are ALWAYS slow, whether it's the first day of the billing cycle or the last. And that's if I'm actually able to get a connection to do ANYTHING at all. I always stream at the lowest quality possible and I am never able to see a good picture. I can't do virtual classrooms in my master's classes because my connection is always lagging and getting disconnected. For the price I pay this is absolute garbage. I have run several speed tests over different periods and I get 0.69 Mbps download and 0.70 Mbps upload, 0.80 Mbps download and 0.67 Mbps upload, 1.26 Mbps download and 0.64 Mbps upload. It's insane that a company can continually get away with this for the price I pay. Satellite is my only option where I live and I teach and am in grad school so the internet is my source of work. And this service often ruins both my grades and my job. I am going to have to go over the legal page with a fine tooth comb and see what I need to do to cancel this service without paying the early fee because this is not my fault and I am fed up with it.
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Candace

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  • frustrated

Posted 1 week ago

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Steve Frederick-VS1/Beam314, Champion

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If your speeds are that low 24 hours a day, and you are not over your priority data, then you probably have a problem, like a dish out of alignment or other equipment failure.

What is your RxSNR on the modem status page? Are there any red check marks on your modem page?
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VeteranSatUser, Champion

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That's not what I am saying. If you can find a cheaper internet alternative (even the lowest cost Hughesnet plan), you would save money in the long run. Yea, you would pay a little more upfront, but your monthly bill will go down.
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Candace

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We had Hughes Net and got out of that contract early as well. They were a big problem for us and I almost had to get a lawyer because they were not upholding their end of the contract, so I did not pay to get out of it. The only other option I have is Internet through my cell phone provider, if it is available, and that plan is $15 more a month than I pay now. But it seems as though I may have to save up because I have no other choice. 
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VeteranSatUser, Champion

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Look at a prepaid wireless unlimited plan. That is what a number of posters on this forum are doing.
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Candace

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What company is that through? And do I have to have cell service with them? Because I have US Cellular, they have high speed, just not sure if I can get it here because I can't get anything else.
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Al Santayos

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Verizon seems to have the best wide spread wireless coverage. You can get it without phone service, but when I added wireless internet on top of my phone it only cost an extra $38 a month. That is 15gb a month before they can slow you to 600kps. Even when I purposely went over and got slowed it was better than VIASAT usually was at full speed. It never dropped out. For the record where I was at VIASAT usually was 1mb or less even without going over the data. It always sucked.
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Gwen

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That sucks , if you can get decent cell signal out where you live though you can always check on a verizon jetpack with theyre unlimited plan , certainly faster than viasat for most ppl and more reliable 
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VeteranSatUser, Champion

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Wireless unlimited plans. Rural co-ops installing fiber. The push to improve rural connectivity

It is why the domestic satellite internet market is at a mature stage with little opportunity for growth. Just like landline telephones. Is there a need in some areas? Most certainly. Is anybody investing millions to improve and enhance the service? Most definitively not.
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Kay Doggett

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This just now. My ping is on the high side right now but speed is awesome. This is on VZ prepaid jetpack and a pepwave surf Soho MK3. So glad I switched.
(Edited)
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panahead

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Congrats! I have lots of questions... Do you have the Verizon prepaid SIM card in your Pepwave soho MK3 ? Or are you feeding the Pepwave from your Jetpack via a usb cable? and what antenna are you using? And how far away is the tower?
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Kay Doggett

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I have the sim card in my 8800l. It is connected to the MK3 with USB and also a secondary wifi as wan on 5 GHz. Then I have a ATT iPad account sim in a Netgear LB1120 connected by Ethernet on the wan as my 3rd. I do have to reconnect it some. But it will switch between the USB and the wifi as wan on 5 GHz. I don't have any antenna on either the 8800l or the lb1120. I did have a cheap mimo on the lb1120 which was negligible. Signal is not great but my tower must be good. It is within sight of I85 at the 4 mm so I figure it is a good tower. according to open signal tower is over 4500m away - which I assume is meters so about 2.8 miles. Must be a great tower.
(Edited)
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Al Santayos

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Wow Kay, that is insane speed. I am about the same distance from a tower and my Verizon Jetpack maxes out around 15mps. I figure all towers aren't created equal and the strongest ones are along the interstates. I am 8 miles from 1-95 in Central Va so I don't ping off of any of those towers. Maybe I should go borrow a lap top and park next to I-95 and see what I get.
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Diana, Viasat Employee

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Candace, Let us take a look at your account to see what we can find. There are so many reasons for slow speeds. As Steve mentioned, it could be your equipment. Send an email to viasatlistens@viasat.com with your account and contact information. We're here to help.
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Candace

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I sent an email and have not gotten a reply.
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Candace

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Finally got a reply, same as always. I'm over my limit but my new billing cycle starts tomorrow. But it's been slow since the first day of the cycle. I'm never asked that.
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Bob Lexus

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Should have purchased your system from a local dealer, you would have a local office & tech to seek advice from.
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VeteranSatUser, Champion

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I am aware. If you go there I have been trying to help you!
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Jab

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@panahead

In short, I'm not seeing a reference to VZW, but their equipment could be on a AT&T tower.  As noted,  if other freq bands are being directed to your dwelling that your booster senses, then the booster's output power is reduced.
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panahead

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gotcha... Geez.. I can be slow... Now I see what you are saying... single band antenna might be a better deal? and the booster... Thanks Doc...
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Jab

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@panahead

If Google Earth is used, I suspect those towers could be seen clearly....your distance to your dwelling could be determined, and elevations could also be seen.  If more info is needed to do this, send a message at DSL.
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panahead

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Thanks.. I have used google earth and determined that I am just over 4 miles from the towers.. and I am aprx. 500’ higher in altitude..
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Jab

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But, did you see land elevation profile between tower and your dwelling


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Al Santayos

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@Panahead, That is some mighty nice real estate you have there.
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Jab

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@panahead....one could register with this site, and use this URL for getting back to "
LinkCalc" page.  I would use Google PtP Mode, and exact coordinates will have to be used.  I don't believe AT&T's tower coordinates are correct.  If I knew coordinates (via private message at DSL), I could do a linkcalc.  Off hand, I'd say there is no line of sight...one might try tilting the Yagi a pinch upwards, and see if signal strength improves.
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panahead

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Thanks... I will work on getting the exact coordinates of the tower... but I agree that I don’t think that I have line of sight... I can’t see the lights of the hotel
That is nearby... and I did tilt the antenna up a tad and it did improve my speeds a bit...
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VeteranSatUser, Champion

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Still havent checked DSLreports...
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Oliver

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this is another good site for looking at link path https://link.ui.com