Please show up-to-date data usage on the modem page

  • 1
  • Idea
  • Updated 5 months ago
  • Not Planned
I know I suggested this as part of a thread on requesting ESVT data on the modem, but I really feel that being able to see the usage in real-time on the modem page would be helpful. Since the modem stores the info, it shouldn't be too find a way to display it.

Logging in to the my.exede.net can take awhile and it takes even longer to load the data usage thing-- for whatever reason that page was designed to be incredibly slow and can take several minutes or even time out and the data is not always up-to-date.

There could be a chart or something somewhere on the modem pages that shows the usage and how many days are left in the billing period so we know if we need to slow down.

Additionally, if there is ever a network outage (such as the node problem from yesterday), it would be nice if the message could be posted on the modem so we know that Viasat is aware of something going on and it will keep customers informed. Unlike some other users, I do not have reliable alternative access to internet so that entire outage period yesterday left me without any way to use the internet to find out what was going on.

Also, I think it might be nice to alter the phone menu to NOT tell people to load stuff online while they are on hold waiting to find out why they can't use the internet. It's a little insulting to be told to go online when we can't go online.
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zanne

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Posted 5 months ago

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