PlayOn Troubleshooting

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It appears several of you have successfully used PlayOn with Stephen having the greatest use.
My PlayOn is not working as it should so far.
I set off-peak recording for the hours of 3:15 AM until 5:45 PM. My LNFZ is from 3:00 AM until 6:00 AM. Here is a screen shot of this setting.


From looking at Glasswire this morning, PlayOn downloads occurred from 6:15 AM until 8:45 AM. This is a three hour time shift. None of this data was in the LNFZ and my account was charged more than a GB because of this. Here is a Glasswire screen shot.



Also, what ever was downloaded was not recorded either. Since I was not on my PC from 6:15 AM until 8:45 AM, I will never know. It might have been a movie but nobody was watching.

Additionally here is a screen shot of my PlayOn recordings history.




I successfully recorded "Kill Bill 2" on July 8 during the correct time slot.
I unsuccessfully tried to record 2 other movies on July 9.
An attempt by PlayOn was made at 3:15 this morning to record "Star Wars" but it also failed.
But as Glasswire shows, PlayOn did download 1.2 GB starting at 6:15 AM, but did not record it. The size of the download makes me think "Star Wars" was playing on my pc then and no one was watching.

What is going on here? Any and all comments are welcomed.
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M.E.M.

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Posted 5 months ago

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VeteranSatUser, Champion

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Do you have the right time zone set for Playon?
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M.E.M.

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I have not been able to locate a PlayOn time zone setting. Where is it?
My pc clock is correct and I thought PlayOn used it.
Thanks.
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I think I am getting confused with the Roku which does have a time zone setting.

Make sure the right time zone is set on your PC. But a quick fix would he just push your time to record up to 3 hours, so it starts at 3.

Now, as far as downloading failing, I had one fail last night. I believe it was because my internet speed dropped below a minimum threshold. They recommend 3Mbps for it to work well. While you should see that at least at 3am, no guarantee you will see that at 8pm at night!
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Update:  There is no time setting on PlayOn.  The last few nights when I ran tests I was getting good speeds on it. Tonight, speeds are in the tank.  So no recording right now. 


I have an Amazon show I have not been able to successfully download now.  Speculation is it is more a problem with the show on Amazon vs. my connection (when my testing shows Viasat is running fast enough).

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M.E.M.

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I called Netflix Customer Support to see what I could find out about my problems.
Netflix told me they never heard of PlayOn, which is surprising since PlayOn has quite an elaborate Netflix interface. Thus, Netflix could not help.

I cannot find a telephone number for PlayOn so I sent them an email request yesterday but have not heard back yet. PlayOn tech support seems to be in Denmark, with US offices in NYC and Seattle.

I am not up at 3:00 am so I do not know what d/l speeds are occurring then. Has any PlayOn user had their recording abort because Viasat's d/l speeds dropped below a certain level? Some of you have talked about jitter, which my modem page does not measure. Could jitter be affecting this?

VetSatUser...I think you said you have had no problems using PlayOn with Amazon, which adds another variable.

Stephen and others who have had success with PlayOn recording Netflix during the LNFZ......Have you had aborted recordings? Also, have you had recorded d/l's occur at times not specified in your "Off Peak" dialog box?

Thanks.
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Occasionally the recordings will abort if there is a problem with your connection. You simply have to set the software to retry the downloads, one at a time.

I've never had an issue with Playon recording outside of the times I set. You have to just email Playon and wait for their response.

I wouldn't recommend contacting Netflix. You really should not tell them you are capturing their video content.
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Netflix actually allows the downloading of remote content for offline viewing now. Now granted, it is not the same as captured video.

Jitter shouldn't be an issue MEM. Jittter comes into play with real-time two way video (such as Skype).

Run a test under your PlayOn settings to measure your connection. See what that looks like.
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M.E.M. tested the Playon timer. It is three hours off for me too. No idea why.

I too am having trouble recording anazon now. Worked good for two days now fails with everything. Joy.
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Well, they had me change my storage location and now it suddenly works again.

This is a weird product.  It works when it works, but VERY quirky. 

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M.E.M.

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VeteranSatUser,
PlayOn tech support has not gotten back to me with the next thing to try. The last thing was deleting the cache in Program Data.
What steps made your PlayOn to work? I should change the storage location from where to where?
Thanks.
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Try saving the file to your desktop.

But my situation is a little different. It sounds to me like Netflix isnt even working from the start.

Here is something maybe you could try. Login to Netflix on your computer, so it recognizes the device (www.netflix.com). Start a stream then for just a minute or so. See if that works. Then try via PlayOn.
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M.E.M.

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Curiously, Glasswire shows activity with the PlayOn sever since midnight. It shows 11.6 mb u/l and 3.5 mb d/l.
And my PlayOn server has been closed for a day and a half.
I have no idea what is taking place between PlayOn and my computer.
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Make sure cloud backups are turned off. Also access from a mobile device.
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M.E.M.

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I heard from PlayOn support and they want me to start all over and then send them troubleshooting information using the built in support button in their settings window.

In the meantime I tried a 19 second youtube video selected at random. It downloaded and recorded at 3:15 AM, just as it was supposed to.
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Again. Is it ON the computer where you can watch Netflix, or another device. I am just trying to make sure.

Netflix registers devices. If you have too many devices loged into it for the Netflix plan you have, the log in will be rejected.
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M.E.M.

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Everything related is on my Windows 7 PC.
I opened my Netflix account from this same PC. I can watch Netflix on this PC with all my browsers. I downloaded PlayOn to this same PC. This PlayOn has been activated only for this same PC.
My Sharp Smart TV has a built in Netflix app but I have not activated it on this TV.
Some of the apps on my iPad have Netflix built in but I have not activated Netflix from my iPad.
The only device registered on Netflix is my PC.
Am I missing something?
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Nope. That is what I have been trying to ask and confirm. Today, can you open and watch Netflix on you mr PC.

So now, try this. Log into Netflix and completely log out. There is a procedure for unregistering a device with your Netflix account. Then, after doing that, try to log into Netflix via PlayOn and see if that works. Then, select a Netflix show through Playon. The try to record it. With the visible.mmt installed you should see video start to play on your computer screen when you go to the desktop.
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M.E.M.

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I think I understand what you have been getting at.
I logged off of Netflix from a browser.
Then I opened PlayOn.
Then I searched for a Netflix movie using the search routine within PlayOn.
Within PlayOn, I was asked for my Netflix credentials.
Then I clicked "Play" on that movie within PlayOn.
After about 45 seconds, the movie started within PlayOn.
So I then closed out the live streaming movie and clicked to record during my LNFZ.
I'll see what happens by tomorrow morning.
Thanks.

Is your PlayOn issue resolved including your time shift?
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My Playon appears to be working now. As far as the timer, if it continues to be off by three hours, just adjust your recording stop and start times. No big deal.