Ping rate is so slow I had to purchase a hot spot from Verizon just to keep me online when I'm working. By the way, the wireless hot spot has a LOW ping rate, averaging in the 30-40 range while Exede ping rate consistently tops 700! The download/upload speeds are very good, actually, but it takes so long to connect that it times out during log in. Is your dish the problem? I have the Exede widget on my Chrome browser since end of March that you invited users to plug in so that the high ping rate could be examined. What's up with that?