Ping rate so slow

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  • Updated 2 years ago
Ping rate is so slow I had to purchase a hot spot from Verizon just to keep me online when I'm working. By the way, the wireless hot spot has a LOW ping rate, averaging in the 30-40 range while Exede ping rate consistently tops 700! The download/upload speeds are very good, actually, but it takes so long to connect that it times out during log in. Is your dish the problem? I have the Exede widget on my Chrome browser since end of March that you invited users to plug in so that the high ping rate could be examined. What's up with that?
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gayle-la

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Posted 2 years ago

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Bev, Champion

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700MS is on the low end of latency for satellite internet service. the signal cannot exceed the speed of light adn, it must travel form your computer to a satellite which is in orbit, to a ground based gateway, to the destination you requested and, back again. 700ms is about as good as it gets and, that's just the laws of physics.

Wired services and cellular can exceed the speed of light but, satellite cannot so, nothing anyone can do about the latency, we just learn to live with it. I've never had a problem staying online or loading pages except with a couple of servers that are set not to allow higher latency connections. If that's the case and you need that server for work, contact them and see if they can make adjustments to allow a satellite connection with 700 ms or higher latency.
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Lake Country Satellite, Champion

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FYI...Exede uses microwaves not light to communicate. Light transmission is the fastest signal over fiber so far...stay tuned! And just think about this, our satellite is 22,300 miles in geosynchronous orbit, it doesn't move, it moves with or in sync with the earth staying in the same location. When you enter something on your browser and hit enter....it travels up to the satellite 22,300 miles. But wait, the information is not stored on the satellite so it travels 22,300 miles back down to the gateway that has a fiber connection to the Internet. Then it travels by fiber to wherever the Web page or information you are trying to access is located somewhere on planet earth. Once the information is retrieved it goes back to the gateway back up to the satellite and then back to you. Just from you to the gateway and back is approximately 89,200 miles not counting the distance to the server where your information is being retrieved from........in a fraction of a second!
(Edited)
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JEP

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Light in fiber optic cables travels at about 2/3 the speed of light.  The definition for the speed of light is in a vacuum.  Light that travels through anything other than a vacuum will always be slower.
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Jim16

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Nothing can travel faster than the speed of light... at least not until we perfect the Warp drive!!
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JEP

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The same goes for signals in copper wire.  The RG6 coax used by Exede propagates signals at roughly 66% of the speed of light.  A very low loss coax can do better than 90% of the speed of light.
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Old Labs (VS1-329-L12FZ)

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More generally y'all are speaking of velocity of propagation (speed measured  in terms of the speed of light) through a medium - copper cable/wire ranges from .4 to .7 the speed of light - those used for networking are typically higher "speed" than fiber as I recall. Why use fiber then? It's advantages go beyond simple speed - most notable higher bandwidth (i.e. volume or capacity) - but a few strategically placed wormholes might solve all of our issues with Exede ;) 
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gayle-la

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Good to know, thanks Bev. 
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Brad, Viasat Employee

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Bev is correct. Ping rate is one of the challenges for satellite as it is going to an orbiting satellite rather than a core node just a few miles down the road. Try her suggestion but yeah that's one thing that will be a hard thing on our end to improve just because of the distance to the satellite and earth.
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Lake Country Satellite, Champion

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As to the root of your problem. Are you logging into a VPN? If that is the case it will be slow as it is creating a private tunnel or connection just for you. As for the dropping, that can be corrected by your IT group if you let them know you are using a high latency connection.