Phone doesn't take messages

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  • Updated 8 months ago
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I bought a new phone even and still I don't get messages people say I called you Im right here but doesn't ring and this is 3rd phone Ive tried
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Mary Swegard

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  • frustrated

Posted 8 months ago

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Lacretia Murphree

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I can not send MMS from phone thru Viasat but can thru mobile network and other internet services i get on. Just chatted with viasat and they told me to contact my phone service provider! This is BS. Not a phone problem,
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Matt B, Viasat Employee

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Lacretia,

This is likely not an issue that can be corrected on Viasat's side.  MMS messaging is a function of your cellular service, not Viasat.  If you contact your phone provider, they'll likely say that their services may not work through a satellite internet connection, due to latency.  
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Matt B, Viasat Employee

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Mary,

Call Customer Care at 855-463-9333.  This may be a setting that needs to be corrected on your Voice account.