Phone call about router

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  • Problem
  • Updated 2 years ago
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I received three phone calls from someone saying they are Exede saying my router is giving error messages. Does not leave a message if you don't answer. Wanted me to log in my computer so he could check something. I was apprehensive as I am having no problems with my service. Is this legit or not? The phone number comes up as unknown
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Shirley Orr

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Posted 2 years ago

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Jim16

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I would say this is NOT from Exede.  I would ignore it.
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Deku (The #1 Hero Data Saver), Champion

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^ i agree with him on this one. and i dont think exede wouldnt call you. you have to call them first. exede DOESNT call from an unknown number either. so just do as jim16 says. just ignore it if i was i was you.
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Alex, Viasat Corporate Communications

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Shirley, we do occasionally reach out to customers whose service is not up to par. If you'd like us to check your system to see if all's well, email exedelistens@viasat.com and we'll have a look.