My wife and I have been using exede internet service for nearly a year now (10 months) and have had problems with the inconsistency in the billing every month. We do not understand why this is a problem. The individual we have been in contact with has told us half truths and we have been overcharged many times and have not seen the money again. We changed our plan to the unlimited 25 mbps because the individual said we could get it for 89 $ a month. We were charged 125$ to change our plan but we were supposed to get credits on our account to reimburse us, haven’t seen any credits. We were then charged 190$ for our first month on the new plan! This month we were charged 150$. We are so frustrated and want to get refunded for the money that we lost and then we want to cancel.