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- Angry and Frustrated at company policies
Posted 10 months ago
Stephen Rice, Champion
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Matt B, Viasat Employee
- 891 Posts
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7-14 business days sounds about right, unfortunately. Email us, and we can take a look to make sure everything is on track, but there's nothing we can do to speed the process up.
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Stephan I will send an e-mail and have them look at this. As you said Matt your company has no problem taking money from people, but when it comes to mistakes by your company we have to wait to get our money back. This is an unacceptable business practices. This is not a return on an item that we didn't want this is theft of money by a big cooperation who believes they are above the law. If you walked into a store and stole money from someone you would be required to pay it back immediately along with jail time. There is no difference here you company took money that was not theirs from my bank account. By law that is still theft because I didn't give you permission to take it. If I went over and took money from your wallet and you noticed and talk to me and I told you I'm sorry I took your money I'll mail it to you in seven to fourteen days. You would ask for the money now. Why? Because it wasn't mine to take. I'm sick and tired of business who create policies to overwrite the legal system. If it's not yours return it simple as that. We all make mistakes but we are still responsible to correct those mistakes. Because of your company I had to borrow money to finish making payments and possibly loose my wife's insurance because I didn't have money in the bank for the auto draft.
GabeU, Champion
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It's not just Viasat. I think you find the same with Verizon, Directv, Spectrum, etc.Same with HughesNet, too.
Stephen Rice, Champion
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GabeU, Champion
- 1447 Posts
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With that said, I do understand what you're saying and agree that having to wait isn't very fair.
Stephen Rice, Champion
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VeteranSatUser, Champion
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