Our satellite hasn't worked in 2 days.

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
We have been unable to get online via our satellite since Saturday.
Photo of Jennifer Pref-Derg

Jennifer Pref-Derg

  • 0 Posts
  • 0 Reply Likes
  • inconvenienced.

Posted 2 years ago

  • 1
Photo of david

david, Champion

  • 522 Posts
  • 365 Reply Likes
Have you called Exede?
Photo of Diana

Diana, Viasat Employee

  • 2114 Posts
  • 365 Reply Likes
Hi Jennifer,  Please give us a call at 855-463-9333 or send an email to exedelistens@viasat.com.  Include your account and contact information. We're here to help with any issue you have. 
Photo of hotshot1

hotshot1

  • 7 Posts
  • 0 Reply Likes
Not sure I would ever want to do business with Excede much less sign a 2 yr contract.
Photo of Brad

Brad, Viasat Employee

  • 2794 Posts
  • 902 Reply Likes
True. We never state we compete with cable or high speed DSL for this very reason. Exede is for customers that can not get those services. 
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
It appears that hotshot1 is under the false impression that everyone has access to ground based internet or DSL services. No one with access to ground based internet should even consider a satellite ISP. Please, leave the available bandwidth of the satellite providers to those of us who have no other option.
Photo of Markgc

Markgc, Champion

  • 327 Posts
  • 89 Reply Likes
I have been waiting 20 years for DSL and now it is obselete and will never come. Thank goodness for satellite internet.
Photo of Lake Country Satellite

Lake Country Satellite, Champion

  • 140 Posts
  • 94 Reply Likes
Exciting things are coming through ViaSat Exede!! One day soon, we will compete!
Photo of hotshot1

hotshot1

  • 7 Posts
  • 0 Reply Likes
Youse guys should read more carefully. I was only commenting on data usage and all the people that seem to be complaining about data usage or over billing.

If I had all those problems I would find another provider.

I was looking at a house that might require satellite but now after reading many complaints it just isn't worth the problems.

This conversation is no longer open for comments or replies.