Open ports on router for VOIP connection

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  • Updated 11 months ago
I'm having trouble with VOIP connection. It works fine plugged into the computer but when plugged back into the powerstrip/router to use the phone, the connection breaks up. The tech for the VOIP system said I should contact my ISP to open up ports 5060-5070 on the router for a cleaner call quality. Does this make sense? Thanks.
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Kelli Smith Allen

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Posted 11 months ago

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Matt B, Viasat Employee

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Kelli,

It does make sense, however, those ports are not blocked on our modems.  

The only blocked ports on our modems are 19, 23, 53, and 1900.  

What exactly is your setup?

-- Exede Matt B