once again my modem didnt reset

Whenever I suspect funky or aberrant behavior or if I leave the house, I just unplug the ViaSat modem. It rapidly resets when I plug it back in. Just offhand what is your impression of monitoring your cumulative billing cycle usage by taking screenshots of your dashboard? I am still disturbed that they do not include billing cycle data usage in the statements. Recently the have been telling me my  cumulative usage over the phone. That is some progress.

Hi Sonya,
When you click this link to your modem status, what does the time say at the top/ right side? How does that compare to your actual time zone? http://192.168.100.1/?page=modemStatus

What was the resolve/ answers from Exede after the last time you posted about this?

When you say; " What is making the modem stick sometimes and not reset?" Not sure of your meaning? Do you mean a re-boot/ cold start-up?

Hope we can help,
Everett

Hey Sonya, I see that Exede Amber is assisting you with this issue over PM on Facebook. If you have additional questions, please make sure to send them to her via PM so we can help. Thank you.

Yes they did thanks
and right now its  and the time says 1:22:55 with seconds ticking and I have never checked mine and it show more then a day so that would mean my modem is going offline on me i will have to watch and see

sonya and everyone else :::::: me and my boyfriend were to the point that you are at. we really wanted to change internet service providers because we found out our modem was not resetting. well long story short about five days ago i finally found out why. and now our late night free zone is amazing. we download movies off on demand and i couldnt figure out why our data was all used up again. and we only get 10gb a month so not to much. but anyways during the late night free zone when we thought it was not counting as free we would download a movie or two as many as we could fit in the five hour period. or when we remembered . but it was and  so slow to download one hour long show it would take about an hour on a good night so anyways finally found out this is what u do and hope this works for you. at exactly ten or to be safe fifteen minutes until midnight if thats your time zone unplug your router not the modem from them but the router for instance we have a cisco but unplug just the power to that which will mean you will not have internet or at least nothing to go through to that box. meaning the modem will not connect with it at that . but your modem will reset then give it till about 10 after midnight and plug it back in and try to download something then. and it should be a whole lot different. we found out everything we downloaded was never free because it never reset. the only way it can reset on its own is if from 11:50 pm - 12:10 am nothing in your house is using the internet nothing at all so the easiest way we found to turn everything off is unplugging the power cord to our internet router . again not your modem the router . good luck 

If you're not under DAP, then your modem will NOT reset for the free zone.  If you are under DAP and your modem is not resetting, then there is an issue.