no voice service

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  • Question
  • Updated 1 year ago
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For several months, phone will not pick up about 99% of the time. For the person calling, phone keeps ringing. On our side- nothing. Now it won't do anything. No dial tone. Phone says "check telephone line." Lights on voice box are going crazy. I've called twice about the not picking up thing with no result.
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Holly Pollock

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  • extremely irritated

Posted 1 year ago

  • 1
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Diana, Viasat Employee

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Hi Holly,  This could be caused by a number of things.  We will need to do troubleshooting to determine what it is.  Please call Exede Customer Care at 855.463.9333 or send an email with your account information to exedelistens@viasat.com. Thanks.