I've been a customer for only a couple months; I switched over to Excede for the unlimited plan; a couple weeks ago I wanted to try out a different plan so I made the switch online, they said I needed a new modem which would come in the mail. I paid the Unlimited Gold price of $160 which runs from May 1-May 31. well guess what, I was switched to the lower plan immediately even though I didnt receive the new modem and even though I was paid until May 31, and now im told by the chat rep, a regular phone rep, and even a supervisor that "oh, too bad, the unlimited plan is gone for my area UNLESS I WAS A NEW CUSTOMER". I paid for it, am pretty much a new customer, but you treat me this way? I was angry last night, and still angry today that you CROOKS can manipulate situations this way. I'm going to write a letter to the president which will probably be thrown away anyway, but this isnt right! But as im complaining to the phone rep she tries to tell me that 1. I have available freedom time from 3am-6am every day (which is useless for us hard working americans who have to get up and work in the morning) and 2. then tries to sell me landline phone service???? Are you kidding me??