No connection & very very slow speeds

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  • Updated 10 months ago
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We upgraded to the 150 & it's worse than our previous plan. Won't connect or runs extremely slow. Can only get internet when we are in the same room as modem. Cannot get it upstairs although it is an open balcony or even in our bonus room. Forget right outside on our back deck!! So frustrating!
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Robyn Wynn

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  • frustrated

Posted 1 year ago

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Andy Schack

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Have you gone over your 150 gigs for the month? Do you have the modem that has the wi-fi built in? If you have a separate router, what brand and model number?

Andy
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Robyn Wynn

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Hi Andy,
No, have used less than 27 as of today. Yes, we have the built in or at least that's what we were told we had when it was sent to us after upgrading. And no, we do not have a separate router. We were told that the new equipment had the router.
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Andy Schack

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My suggestion would be to buy a good repeater. Now placement of the repeater is very important...you don't want to place it in an area where you have poor signal. The whole idea of a repeater is to take acceptable signal and reboost it. Since I can't see the layout of your house and can only go by what you mentioned in your original post, I would suggest placing it in an area more in the middle of the house, bottom floor. You're probably going to have to place it near the wall of the room that the modem is located. I carry this unit in my svc van https://www.amazon.com/NETGEAR-Desktop-Range-Extender-WN2500RP/dp/B006V72AHC/ref=sr_1_10?ie=UTF8&...

It is super easy to set up and is true dual band.

Andy
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Robyn Wynn

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We have thought about trying that. Let me ask you this....we were told that our equipment had the router in it...do you know if it actually does? We have a separate router that we used with the other equipment bf we upgraded. I have included a pic of current box.
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Robyn Wynn

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This is the router we have.
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Robyn Wynn

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Well, we have discovered something amazing to us!! We connected the old router we have & its working so much better!!
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Diana, Viasat Employee

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Hi Robyn,  Do you have the WiFi modem from Exede?
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Robyn Wynn

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This is what we have.
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Diana, Viasat Employee

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Hi Robyn,  Yes that is the WiFi modem.  There is an issue being investigated regarding the WiFi portion of the modem. 

I'm glad you connected your Netgear router. That is what my suggestion would have been.

Have a great evening.  If you need additional questions, please send an email to exedelistens@viasat.com.
(Edited)
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Bev, Champion

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You mean that thing only transmitting about 50 to 75 feet? Yes that's all mine does and, at 75 feet, it's 0nly 2 bars of WiFi. It does need and extender, or three close by to cover more than that. Works great, just not a very good range on it.
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Robyn Wynn

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Ours wouldn't transmit past 15 ft!
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Robyn Wynn

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Hi Diana, You mean this modem in general or ours?
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Diana, Viasat Employee

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Robyn,  We are investigating all WiFi modem at this time.
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Andy Schack

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Robyn, if you want some serious range and service, get the Netgear Nighthawk router. You can find them on Amazon for around $99. You would be AMAZED at how much happier you'll be with your service.

Andy
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VeteranSatUser, Champion

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I second that. I hear good things about the Nighthawk router.
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Robyn Wynn

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Which one should we get?? There are 4 or 5 different ones.
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VeteranSatUser, Champion

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The AC1750 should be fine for your needs.  And if it doesn't work, keep all the packaging and take it back.
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computer1949

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I Have an Amplifi mesh system. It covers 20 thousand sq ft
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Robyn Wynn

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These are the ones we are looking at. See pic.
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Bev, Champion

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Robyn, I would think, that unless you wanted super long range and/or wanted to connect a lot of IOT (Internet of thing) devices like thermostats, Echo, lights, the refrigerator, etc... the AC1750 would be a good, reasonably priced choice. That's the one I would choose for my home if I were buying one today. It has all of the features I look for in a router and, would be fine for a medium sized home with 3 to 5 devices/computers connected.
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Robyn Wynn

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Thanks Bev! We actually have 4,800 sq ft with about 8-10 devices. So I feel we would need something more equipped to handle this. There's also a shop about 500 ft out that we need coverage at.
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VeteranSatUser, Champion

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You can always add a repeater. I have a repeater and it works flawlessly. Ensures a signal throughout my house. Since the 5Ghz signal isn't as strong, this helps.
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Andy Schack

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Robyn, sorry for the delay in responding. This Nighthawk should be fine
https://www.amazon.com/NETGEAR-Nighthawk-AC1750-Smart-Router/dp/B00R2AZLD2/ref=sr_1_2?ie=UTF8&qi...

Now you mentioned you are trying to cover 4,800 sq ft....that's a lot of area when you consider walls and other things that can impact a router's effectiveness. We've got just over 4,000 sq ft and part of it is at a lower elevation than the main part. I used this repeater to insure we have a solid connection and since I placed it near a window facing the pool which is about 150 ft from the house, we have solid signal there as well.
https://www.amazon.com/NETGEAR-Desktop-Range-Extender-WN2500RP/dp/B006V72AHC/ref=sr_1_11?ie=UTF8&...
I would try the router first and test how the signal holds up.

Andy
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Robyn Wynn

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He got the NG Nighthawk AC2300 bc that's the only one they had. It's working great!!
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Andy Schack

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That thing's a BEAST of a router. I'm sure you're going to get your money's worth out of it. You can put the Netgear Genie app on your phone or tablet and keep up with your usage plus a bunch of other things.

Andy