No connection

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  • Problem
  • Updated 3 weeks ago
I lost connection around 3pm today. The modem is stuck in scanning mode. I tried resetting several times, but it does not help. Anyone else having the same problem. I'm in south georgia. I think it's beam 350.
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James Paramore

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Posted 3 weeks ago

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johnny c

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No, but my WIFI, which is pretty poor with the Viast modem/router, was doing worse than usual, so i unplugged it for about 3 minutes, then let it boot from being unplugged to plugged and WIFI is marginally better.

Unplug the modem from the wall wait about 5 minutes, plug it back in, that is about the extent of what you can do, after that it is a call to tech support at Viasat and let them look at the signal, modem etc.

Good luck.
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James Paramore

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Tried resetting several times, no change. Modem stays in scanning mode, no status at all. Does not even show an IP address.
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James Paramore

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9 pm still no connection.
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James Paramore

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Connection came back on a few minutes ago, but something is still weird, my modem page shows no stats, everything is 0.0.