New to Viasat and not happy

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  • Updated 2 weeks ago
  • (Edited)
Hello, we moved and the only option for internet is DSL or Satellite. DSL in this area is horrible so I went with Satelite and chose Viasat. They installed the black modem about 2 months ago and my buddy told me to call them and get rid of that piece of junk and get the Spock modem which is a white triangle I guess and demand to be on Viasat 2. 

Remember I am new to this so I chatted with them and the person told me my service is green and ended the chat. This was absurd! I called today and got a girl that could barely speak a word of English. She listened to me and agreed to upgrade my modem as the black modem I have, the wifi signal is so weak and it's constantly disconnecting from the network as I explained to her.

From what I could understand is I would need to upgrade my service which would be 100.00 a month. I am still in my promotional period so I am not paying full price yet. Am I going to be charged more per month for this upgrade? I asked her and I couldn't understand her as she was very confusing and hard to understand. She just kept saying do you agree to the upgrade so I finally said yes since I am desperate for working internet.  

They will be here to install the new modem on Tuesday next week. Is there anything I should be aware of? 
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Biggd

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Posted 2 weeks ago

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Stephen Rice, Champion

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I wouldn’t be surprised if you get hit with a $150 install fee.
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ExSatUser

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I would go with the DSL
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aabbcc

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Not to mention, if DSL is an option,cell service is possibly an option *cough*.  Maybe even a WISP.
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Will Seemore

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What is horrible about your DSL? In most instances it is a better option than satellite.
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Bob Spano

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Dump Viasat and go with the DSL.  Viasat should not be allowed to remain in business.
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Bob Lexus

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Something doesn't sound right

As far as I know, every address has only one satellite a new subscriber can be assigned to by 'the system'.
The Service Plan options & up front costs are also determined by the subscriber address.

I have never heard of a new subscriber having the option to switch satellites.

Please keep us posted on how this turns out...
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ExSatUser

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I am with Bob on this one. And if the problem was just wifi strength, put a router in.
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GabeU, Champion

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Because I'm not familiar with the procedures, I have to ask.  Does ViaSat automatically set up an account to utilize service from the VS2 if it's available to use in that particular location, or do they use the VS1, as well, even if the former is available?  

I just didn't know if, with the VS2 being newer, they automatically use that if available.  

It's a little confusing with the variety of plans they utilize today.  
(Edited)
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Bob Lexus

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Far as I know, every address has one menu
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GabeU, Champion

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Ah.  Okay.  The reason I asked is that, with HN, all new installs are put on the ES19, as it's the newer satellite, even though both the ES17 and ES19 are capable of providing the newest service.  I didn't know if VS did the same, and that the only time someone would be put on the VS1 is because they couldn't get service from the VS2, for whatever specific reason.  

So, it sounds like they do installs on both the VS1 and VS2, though which satellite it will be is preset for that particular location.  
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ExSatUser

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I believe that is correct
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Ron Frank

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WOW, where do I begin?   First off, its Viasat ... GOOD LUCK!  Without knowing your location it sounds similar to here, except here DSL ends 4 miles out the road.  In MY case there is no VS2.  No coverage at all, so its VS1 or nothing.  Its sad to say but you should have researched BEFORE buying because their salesman do not freely give information or necessarily correct information. 

They may claim YOU chose the plan (satellite) you wanted without knowing there was a difference, therefore making you 100% responsible for the change.  Just because you prefer the lower cost of the lower speed plan or dont "need" so much data, they dont always tell you that choice places you on the outdated, overcrowded VS1.

Between the language barrier, and the lack of any sort of technical, equipment, or even service  knowledge by their "customer service" staff, there is no guarantee your interpretation for the reason a technician is coming out is the same as whats in the system, or the technicians understanding of WHY he is coming out.  He may show up Tuesday expecting to simply swap out a defective box.

Next week marks my 1 month anniversary of leaving Viasat and so far I couldnt be happier.  I wish you the best of luck.
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Dances with Woofs

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What is "What plan are you on and how much data have you used?"

I'll take Ramen Noodle Baths for for 1000, Alex.
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ExSatUser

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If you are a 150GB plan, the answer is it doesn't matter how much data you have used, Viasat will throttle you if they want to!

In other news, this forum is like crack and people can never get enough, especially on weekends.
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Will Seemore

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I think Liberty 12 isn't often available for new customers, it isn't available in any of the zip codes in my area. I think it is getting phased out.
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Dances with Woofs

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No actually the answer is: if you're on an Unlimited Plan purchased prior to February 13, 2018 or a Freedom Plan you may be deprioritized at any time regardless of  the amount of data you have used. While all of those plans happen to be 150 GB plans, the Unlimited Platinum Plan is also 150 GB and not subjected to deprioritization until after the 150 GB is exhausted. Similarly, all Unlimited Plans purchased after February 13, 2018 are not subject to deprioritization until reaching their respective data usage thresholds.

Not defending it, just the facts.

Yeah, even non-Viasat customers are addicted to coming here - it's called Viasat Derangement Syndrome ;)

In other news... bottomless fries aren't really bottomless at Red Robin and unlimited pizza at Cicci's isn't really unlimited.
(Edited)
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ExSatUser

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Viasat offers limited unlimited plans.

Funny, I have been able to eat all the fries and pizza at those restaurants I want. I couldn't use all the data I wanted at Viasat without being deprioritzed. So give me the fries and pizza, I will leave others to believe the allure of "unlimites" data.

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