New satellite?

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  • Updated 3 years ago
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Customer service stated a few days ago that new satellite launched. How long until we see results and not this .2 speeds the minute we go over our data allotment? I am on Beam 371 if that matters at all.
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Frustrated Excede Customer

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  • beyond frustrated, lied to

Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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ViaSat2 is not scheduled to launch until April 2017, it will take several months of positioning and testing before it is available for use  by the public.
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Diana, Viasat Employee

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Hello Frustrated Exede Customer, As Steve pointed out the new satellite will be launched in 2017.  If you are having issues with your speeds, please send an email so we can review your account. Please send to exedelistens@viasat.com with your account information.
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James Lee

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Accept the fact that the slow speeds are due to congestion --
Exede will not help you.  I have been down this route before -- The proof of the over subscription / congestion -- they are not accepting new customers in my area - what company turns away customers.. The Customer Service calls result in a "we are Working Aggressively to correct the problem".. when they state what action they are taking -- New Satellite
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aerosick

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Was the new satellite one of the 10 on this rocket?

http://www.usnews.com/news/business/articles/2017-01-14/the-latest-spacex-launches-first-rocket-since-explosion

"SpaceX says its first launch of a Falcon 9 rocket since a fiery September accident has successfully placed a constellation of satellites in orbit."
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aerosick

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Was the new satellite one of the 10 on this rocket?

http://www.usnews.com/news/business/articles/2017-01-14/the-latest-spacex-launches-first-rocket-since-explosion

"SpaceX says its first launch of a Falcon 9 rocket since a fiery September accident has successfully placed a constellation of satellites in orbit."
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Danielle Brennan

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No, Exede is no longer using SpaceX to launch ViaSat2, but another contractor. Launch is scheduled for late April, with testing and commissioning to follow. Expect it to be available to customers in mid to late summer 2017
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hook wanderer

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I cannot believe this date, any more than I should have believed any of the approximately 6+ dates posted over the last few years. I, too, was informed by customer service that in February 2017, the satellite would be positioned, testing completed, and then we would be offered the new contracts. I was further told that testing was already in progress.
I was delighted to hear this. Unfortunately the news was incorrect.
Can anyone at exede please give me the correct information about the start date for offering us customers the new contracts?
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Jim16

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Here's a great site for most known launches.  You will find that exact dates are not given.  Most are TBD (to be determined).  To many variables to know more than a month out in advance.....https://launchlibrary.net/
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John Bouchard

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Once this new satellite is in place and ready to go......will we be able to finally stream movies like normal people? Will we all have access to more bandwidth or will it be a select few? I'm on the East Coast.......furthest point East in Maine and U.S
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Jim16

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Nicholas Wilson

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The ViaSat-2 satellite will be launched by Arianespace, a French company, from their "spaceport" in French Guiana, South America. I can find no info about the timing of this launch on that company's website, www.arianespace.com
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Leslie

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Is this April launch going to affect rural WY? I still have the same service that I had when I first signed a contract with WIld Blue in 2007. Other areas have much better deals than we do here. Many satellites have been launched and none of them affected my area. Will this launch make a difference?
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Alex, Viasat Corporate Communications

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Leslie: Yes. Areas like yours that aren't covered by our Exede service will likely see some of the biggest improvements in service options. We're working on all of that now and will announce it as soon as we can!
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Debby Russell

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I just switched to exede from hughesnet last month.slow internet is not what I was told it would be. thur out all hours off and on i am getting slow internet. I am only on facebook and anything moving wont load at times.EVER DAY I AM HAVING THIS PROBLEM. 24 HRS A DAY. I havent got my first bill yet and this switch was a big mistake.I dont like the answer you gave above.SOME AREAS WILL SEE THE BIGGEST INPROVEMENTS, MY MONEY SPENDS THE SAME WAY, EVERONE SHOULD HAVE THE SAME

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