I am a new customer (1 day) I made the switch because I wanted to take advantage of the 25Mbps speed or something close to it. Sadly even during non peak hours my average speeds are 3 to 6 Mbps. peak hours 2 to 4 Mbps. occasionally I will see a burst of speed 12mpbs to 14 mbps but it does not last. I am aware that you prioritize speed based on data usage. However, I haven't use 5 megs yet and my speed are slow (non peak 10 am EST). I seriously thinking of switching back to my previous company.. same speeds (between 2 and 6 Mbps) and $ 50.00 less. Also, do you have a tool to test the signal strength from the dish to the satellite. i.e. is my signal strength 50%, 60%, 85%????