Modem ring turning white

  • 2
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Hi. I have had service under a month. It seems I am having daily problems when my internet service goes down, the ring on my modem goes white, not blue. I was not expecting this. I would like some attention and help. I need a response, to help me not lose hope. If no reasonable help and response is given to me, I will resort to other interventions.
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Derek Washington

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Posted 2 years ago

  • 2
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Dan White

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My white ring turned out to be a loose cable connection and the center wire had burned off .
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Exede Lindsey

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Hi Derek, sorry to hear about your connectivity issues. The solid white ring you're seeing indicates "Attempting Network Entry" Please give us a call at 866.945.3258 or send us your account info to exedelistens@viasat.com so we can get this issue resolved A.S.AP.
(Edited)