New customer here, and I’m disappointed.

  • 2
  • Problem
  • Updated 8 months ago

I’ve had Viasat for 2 months now and I’m very disappointed with my service. I’m paying 70 dollars a month for very slow internet service which is very frustrating. I can’t watch a video without it always buffering. Though day and night I’m always getting the same slow service and I’m paying for Silver Service (25 MBPS). I just really want to cancel my service now and I’m not even halfway through the contract. Not worth the money I’m paying at all.
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exml

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  • Frustrated

Posted 8 months ago

  • 2
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VeteranSatUser, Champion

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Welcome to the party pal!
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Casual Observer

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Is it Christmas already?
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exml

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*Sigh*
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Gwen

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This is why i got off viasat asap when they pulled that crap back in december around christmas slowing us all down on the older plans ( Dec-Jan ) not going back , I been watching movies in 360-480 + allday long no buffering even once , You should look into verizons jetpacks with unlimited plans if you can get decent cell coverage in your area , its leaps and bounds above viasat if you can get atleast 1-2 bars cell signal 
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Steve Frederick-VS1/Beam314, Champion

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Gwen is talking about the Verizon "prepaid" unlimited plan, $65.00/month, and not the regular Verizon postpaid plans.
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Danielle Brennan

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Gwen, I am in southeastern Ohio, and recently switched my Freedom plan to the Liberty 50 GB plan. I got my great speeds back, but am looking into getting a Verizon Jet Pack and leaving Viasat. Once the cost of the Jet Pack is paid, my internet cost will drop by $45 a month.

My boyfriend is an OTR truck driver, and two weeks ago he got one of the 6620L Jet Packs on the prepaid unlimited plan, and he is very pleased with how well it works in his truck in most areas he travels. Yesterday he brought it in the house, and I am getting a great signal, and it worked flawlessly last night streaming some Hulu and Netflix with no buffering.

I need to figure out what version of the Jet Pack is best for me to get for the house. My house is within 4 miles of I70, so we get decent cell coverage here from Verizon.
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Jab

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@Danielle

Buy a seldom used 6620L off of fleabay...cheap, and they work fine...if needed, a Yagi antenna can be hooked to it.
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Danielle Brennan

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Thank you Jab. I appreciate your suggestion.
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VeteranSatUser, Champion

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Danielle. What part of Southeast Ohio? I think we are on the same beam. I have the Freedom plan too, but couldn't switch to Liberty if I wanted to because not available in my zip code.

Anyhow, I gave started to test the prepaid Verizon unlimited solution. I have been working at getting things in line to do testing. I think I had a bad wireless card in my one computer that was causing all sorts of havoc. I ripped that out and have resumed testing again.

So far Verizon is putting Viasat to shame.

Viasat (Freedom plan. 20GB used for the month)


Verizon. I would estimate 20 GB on it so far.

(Edited)
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L.L.

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Exml, I’m curious. When you signed up, who did you purchase from? ViaSat directly or an authorized retailer? What did the Representive explain to you about the monthly data limits? Did anyone tell you that your monthly cap is “X” and that once you hit that cap you will slowed down based on prioritizing users? How much streaming do you do each day? - I’m asking because I do have cell signal like Gwen suggested, but Verizon isn’t unlimited either. They say it is, but I’ve read the usage agreement.
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VeteranSatUser, Champion

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Read the prepaid unlimited usage agreement. It is just as "unlimited" as Viasat's "unlimited".
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Brad, Viasat Employee

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Please email us at viasatlistens@viasat.com we'll take a look for you
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Jab

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@Brad

Interesting, his latency is quite high...almost like DAMA is engaged.  I've seen this on another poster's latency posted.  On CISCO's shaping equipment...I thought I saw a parameter, when used, that would cause this...just scanning their info sometime ago...but I suspect there is a CISCO programming SNAFU.
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Brad, Viasat Employee

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Yeah that's part of why I want to look at it beyond the plan and how much data was used. 
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Albert Davis

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You and a million others are disappointed with viasat. They throttle before data caps and that is why they are so low to cut off people paying a lot of money for services not being rendered.