Speed not what I thought

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  • Updated 3 years ago
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  • (Edited)
I was excited to hear that I could get 12Mbps Down and 3Mbps Up when I compared this to my current provider (I have little options where I remotely live).

After installation, I was surprised to see the results much less than advertised. I thought this was a router configuration issue.

I did see good speeds when I first directly connected my laptop to the modem. When I connected the modem to my Linksys AC1900 router, using Dynamic (DHCP) setting, the speeds were like 1Mbps down, .3Mbps Up. I thought maybe the modem was acting like a router and had to put my router in Bridge mode. The install technician didn't know about this or recommend this. When I did that, I notice good speeds again as advertised.

Later that evening and ever since, the speeds have dropped back down to the slow levels (1Mbps down, .2-.3Mbps Up). Confused at the change when it was working.

I need to know a few things. Should my router be in Bridge mode or not. I had a local IP address of the router/gateway as 192.168.1.1. Is the modem really 192.168.100.1. Should I change my local router IP? I am sure these are important questions to ensure my configuration is just right for maximum performance, but my install tech did not know much concerning these configurations. Said my router must be bad. That's a typcial answer when you only guarantee to your modem but this was one of the better routers out there, was working fine for a year with my previous provider. I would rather it not be in bridge mode. Please advise. Thanks.
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Kevin von Gersdorff

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Posted 3 years ago

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Knight Rider

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The router does not need to be in bridge mode, the router address of 192.168.1.1 is fine it is not interfering with the modem sense it is 100.1  Are speeds consistently better when bypassing the router and going right to the modem?  what are speeds when hardwired to the router vs the wireless?
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Kevin von Gersdorff

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Thanks.  I will do more tests.  I may also reset the router to factory defaults and try again.  I'll let you know.
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Steve Frederick-VS1/Beam314, Champion

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Your router hould not be in the bridge mode. IP address of your router is fine. There have been reports in this and the other forum about problems with Linksys routers on Exede. I am not sure what the issues were. I use an ASUS RT-N66U router, and have never had any problems. You may wish to reset your router to its factory configuration, and then set up your passwords again, this may correct the speed problems.
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Kevin von Gersdorff

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Thanks for the info.  I am going to reset the Linksys to factory defaults and try again.  Will let you know.
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Kevin von Gersdorff

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Okay, so I reset my router to factory defaults and set up my wifi/network, etc. and all appears to be working okay. The Linksys AC1900 Router allows you to do a speedtest from within the router. I went ahead and just tried the speedtest from my office desktop which is connecting wirelessly (may run an ethernet cable to it in the winter). Here are the results. Down seems great, but isn't the Up supposed to be greater? Now this is also during the day at 1pm EST!
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Kevin von Gersdorff

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Also, my modem software version is:
Shouldn't it be 4.x?
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Diana, Viasat Employee

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Hi Kevin Thank you for contacting us about your speed issue. I'm glad to see you download speed is so great. Yes, the upload speed should be ranging between 1-3 mbps.  The modem software version is the latest version. Please send your account and contact information to exedelistens@viasat.com for further assistance.  Thanks again.
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Kevin von Gersdorff

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No matter when I run this, my upload speeds are usually less than 1 Mbps. Download is great but something has to be wrong because I never really get over 1Mbps up.
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Knight Rider

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Not really, I have seen mine do the same thing.  Some times when my download is down to 6-Mbps my upload will hit 4 and then sometimes when my download is 13-14+ my upload drops.  It all has to do with the traffic on the network and the channel you are in on the back end.  If you have bad DL but good UL then a lot of the people in that channel are doing a lot of downloading and not a lot of uploading and vise versa.  Unless you are tying to upload a video to YouTube or upload a bunch of pictures to be printed somewhere I wouldn't worry about your upload speed.
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JEP

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Kevin - You seem to be closing in on a solution.  FWIW, I run a Linksys AC-1900 router without issue.
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Old Labs (VS1-329-L12FZ)

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Kevin,

As JEP notes you appear to be closing in on a full solution by resetting the router to its default and starting with a clean slate - frequently this is necessary when switching from another provider after previously tweaking its settings for a prior ISP.

One router setting now comes to mind for further tweaking:

QOS (Quality of Service) - unless really needed based on a large number of household users or devices that you're trying to manage, simply disable it - it can yield conflicts with Exede's Accelenet servers (essentially performing its own QOS so to speak).

If you feel you need QOS, however, manually configure it rather than leaving at the automatic settings. In particular set the upstream bandwidth to 3Mbps or higher (I don't have a Linksys router so the terminology may differ). Other QOS settings may also need to be tweaked.           

In addition, check to ensure you also have the routers latest firmware update.       
(Edited)