Network outage April 20

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  • Updated 2 years ago
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Our network team has ID'd the problem that may be affecting service in some areas and is working on it now. Should be fixed soon!
UPDATE: The issue was resolved. 
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Alex, Viasat Corporate Communications

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Posted 2 years ago

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Bill Starling

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Alex - Was affected by the outage. I'm usually pretty satisfied with Exede and this is not an Exede bash but I was a little (actually more than a little)  upset when I called in to see what was happening; twice, only to be on hold for over 40 minutes each time. On the third try I talked with a very friendly and proficient CS lady who informed me about the outage, that it was fixed and then reset my modem. It would be a great boon to us Exede customers if somewhere in your phone menu you could press a number to an "outage" hotline that informed us of know outages. Kinda like the electric company does. Would have saved me and sure other Exede customers much aggravation. If one knows there's an outage, you simply hang up and wait for it clear - at least you know what's going on. For those that are ready to type in to use the eVEST tool, not possible with no internet service. Cheers.....
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Alex, Viasat Corporate Communications

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Thanks Bill, we completely agree with you and we are working to improve our outage notifications system. We're currently working on a new text messaging tool as well as improved ESVT portal.
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Bill Starling

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Thanks Alex, appreciate the feedback.
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Hfcomms

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That would be a great idea.  And of course your on hold for 40 minutes because everyone else is calling about the same issue.  The thing people want to know is the problem just me or everyone in the area so yeah an automated text message to the phone associated with the account would do the trick for outages that Exede is aware of.