Network Connection Down Periodically - For Only A Short Time

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  • Problem
  • Updated 3 years ago
  • Solved
Ever since my initial installation (07/11/15), I have experienced short-term interruptions of my connectivity. This happens several times during a week, and sometimes several times during the same day. In all cases, it lasts for less than a minute. Here is what happens:
I'll be using my computer on the internet - browsing, banking, email, etc. when all of a sudden I am no longer connected. Pages fail to load, I get errors related to connectivity, the wait circle goes on forever - that kind of thing. The 4th light (network-bottom) on my Exede modem will be off (Sunbeam 2 RM4100), the power light is solid on, the transmit light is normally blinking, and the receive light is normally solid on. Usually, within a minute, the network light will start blinking and then go solid, and I'll be back online.
It is not weather-related, and I am not under any restrictions. While it's not a deal-breaker yet, it certainly is frustrating, and, depending on what I was doing at the time, it can also cause concern about the state of financial transactions.
My Exede modem connects to a Linksys E1200 router that also has ethernet ports. I have 2 desktop systems nearby that connect via Cat5 cable, and I also have some devices (laptops/phones) that connect via wireless. My home network has been set up this way for years, and I never had any home network issues with my previous satellite ISP.
Does the switching off of that network light reflect a problem with my network or Exede's?
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Posted 3 years ago

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Photo of Roger Wernsing

Roger Wernsing

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This is a classic router issue. If u have a different router, try that and see if things change. Linksys and Belkin, though great products give the most intermittent problems when paired with Exede internet.
Try a netgear, Asus, or TPlink, they seem to be the best when paired with Exede.
I have done this a long time and routers give the internet providers a bad name, but just like this case it usually isn't the provider, but the router!
You can check this issue by hardwiring a computer to the modem only, taking the router out of the mix. If you are on the internet ...problem is the router. If not the issue is Exede...
Hope this helps
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david, Champion

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Yea, that sounds like a router issue. We had a few over the years at work that did this new or started to do it after a while. With the company we worked we lost everything we had typed in for a while each time the router dropped out for a few seconds. Needless to say as soon as they started this they were trashed and replaced.
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Lake Country Satellite, Champion

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With well over 800 installations I can tell you with confidence that your problem is with your Linksys Cisco Wireless router. We do not recommend these for this very reason. Buy a Dlink wireless router and you will have no problems.

For whatever reason the Cisco Linksys routers keep loosing connectivity. This is not a problem with your Exede service.
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Thanks for the responses! Looks like I'll be shopping for a new router! I appreciate the help!
Photo of patstiles44


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In reading the responses to others having similar problems of losing connectivity...I see that the Linksys routers seem to be the problem. However, this was the router that your installer sold to me at the time he installed our system. Obviously, I thought it would be compatible!
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Of course you would - and you should be able to call him on it! In my case, I already had a home network set up, including the router, because I had been using HughesNet. I just bought a TP-LINK Archer C7, and we'll see how it goes this weekend.