Exede contacted me saying that they ran a diagnostic and my dish needed to be realigned, and that their service company Perfect 10 would come out to do a service call. Scheduled the appointment for morning slot (between 8 a.m. - 11 a.m.) and they would call 30 minutes before they came. Noon comes and no call, no show. I call the number and they contacted the technician, saying it would be 45 minutes. More than an hour and a half later....
A very unprofessional looking technician arrives in an old wreck of a vehicle. He hooks up his laptop to the modem and goes in and out 10 times. So he is about done says he got the signal up by adjusting the dish, he puts the ladder back on his vehicle, then I see him walking around the outside of my house looking at the doors and windows. I have a bad feeling about this, and he sees that I saw him on the opposite side of the house from the dish or the driveway. He comes back in and says he needs to see where the line comes into the house. So he goes in the basement and looks at the line and then fiddles with the spot where the line goes up through the floor to the modem.
This makes no sense to me, and I am worried that he was casing my house and just said that as an excuse because he saw me watching him. The hoodie, pants falling half down and the junk vehicle, plus his behavior did not leave me with a good feeling.
Do they even screen these people? Why would he need to see the lines in the basement if he had already confirmed the signal was good on his laptop via the modem?
A very unprofessional looking technician arrives in an old wreck of a vehicle. He hooks up his laptop to the modem and goes in and out 10 times. So he is about done says he got the signal up by adjusting the dish, he puts the ladder back on his vehicle, then I see him walking around the outside of my house looking at the doors and windows. I have a bad feeling about this, and he sees that I saw him on the opposite side of the house from the dish or the driveway. He comes back in and says he needs to see where the line comes into the house. So he goes in the basement and looks at the line and then fiddles with the spot where the line goes up through the floor to the modem.
This makes no sense to me, and I am worried that he was casing my house and just said that as an excuse because he saw me watching him. The hoodie, pants falling half down and the junk vehicle, plus his behavior did not leave me with a good feeling.
Do they even screen these people? Why would he need to see the lines in the basement if he had already confirmed the signal was good on his laptop via the modem?