Need some help deciding on switching to the Liberty 12 plan.

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We had another ISP (Frontier) for years and our max speed was 1.25-1.5mbps and we could usually use Netflix assuming our neighbors weren't all on at the same time. But our max speed was terrible (it once took nearly 4 days to download a 25G game) and we had outages at least 5-8 days a month so we switched to Exede a few months back and we were considering switching from our current essential 10 to liberty 12 because if we could watch Netflix with our old 1.25-1.5mbps with our old ISP we should be able to do it on the 1-5mbps (once our priority data is gone) offered on the liberty plan correct? Right now when we go over our data limit with the essential 10 we're getting about .45mbps. I was also wondering is there still a free zone with the Liberty 12 plan? Kinda on the fence about whether or not Exede can satisfy our needs or not. 
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Tyler Johnson

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Posted 1 year ago

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loypressley

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Where are you? I am in Texas and have the Liberty 25 plan and I can barely watch a SpaceX video on youtube without it stopping and starting so much as to make it unwatchable. We have never been able to stream a NetFlix movie and we don't have VOIP either.
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Brad, Viasat Employee

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Hello Tyler

You'll see better speeds than that for sure as we go up to 12mbps. I think the big question is how often you want to stream. With Exede we do have data limits due to the limitation of the technology (satellite can only hold so much bandwidth).  Most introductory plans like the Liberty 12 will give you 12GB of priority data. After that you will see 1-5mbps in our non-peak hours, during peak hours you may go below that range and activities like streaming may have trouble or not work at all while in Liberty Pass. Some plans DO have a free zone for a certain period but that will vary based on where you are.

We did launch a satellite last month that will be able to service our customers very early next year that will double our ENTIRE bandwidth and with that going live we'll see more robust plans with streaming built in mind with capabilities, data, ect. 
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Bev, Champion

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I do have a 50 GB plan but, here in the AR/LA/TX corner, I can stream DTV, YouTube, iHeart live, Twitch, whatever if I want to, any time. Never been so slow that I can't stream. Occasionally one video here and there gives me issues but, that's the site or, often just that video, not Exede.
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loypressley

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Thank you!! I will do speed test for 24 hours so that I have some documentation and then contact them.

Something I haven't said as yet: we had tornado damage on April 30th. A Dish technician went on the roof and checked their antenna, and did whatever repairs were necessary. Maybe someone from Exede needs to check the antenna alignment. We had slow speeds before the tornado, but last Saturday Exede was almost unusable, and very, very slow on July 4th.

Thank you.
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Joshua Serra

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The Satellite can definitely lose it's positioning and need to be adjusted. We had that problem awhile back. A tech came out and took care of it (although we did have to pay out of pocket for that FYI).

We live in Missouri but speeds generally aren't a problem for us. We do see some slow down on Friday and Saturday nights and at the beginning of our Free Zone but otherwise the service is fast enough to stream HD video. I'd definitely give them a call and see what's up. 
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Bev, Champion

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Loy, when you email they can look at your modem form their end and see if it looks like an alignment problem.

The 4th was extremely slow for me as well until late evening. Then, I had to power cycle to get my speeds back. I assume there was a minor issue that caused that more or less network wide. It acted like a DNS issue or a DDOS attack.
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loypressley

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Great!! It is fast this morning. Best download and upload speeds in a great long time. Latency is, of course, there.

The weather folks said it blew a couple of hundred miles an hour here. There are huge trees down all over the place. But you never know about tornadoes...funny things happen.

Thank you.
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Bev, Champion

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Yes, tornados are odd creatures. I live just at the edge of "Tornado Alley" Also at the northern edge of "Hurricane Row" for Gulf hurricanes so, I get the high winds, torrential rain, etc...

We can give Viasat credit for NOT placing gateways in places like our homes - that would be horrible if the gateways had to deal with our weather at times. :)
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John Blount

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Tyler, it will depend where you are, I live in SE Kansas (Beam 323) and I can stream Netflix almost any time I want. I do have occasional times when it will not work. Exede recently came out with a Liberty 25 and Liberty 50 plane with free zone in my area, so you may want to check what plans are available in your area.