Need help with service

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  • Updated 2 years ago
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  • (Edited)
Maybe it's time for a class action suit from all of us who get no satisfaction from exede or Viacom . My experience with them today was that they want their customers to pay for equipment warranty and service. We are equipment renters folks not the owners! As such , whether or not they ,(exede) ,admit it they do have the responsibility to provide workable equipment. If enough of you join me we can fight back and make exede and Viacom responsible to provide equipment and service that works. You and I are paying for this service. The service techs just make excuses for lack of service in the am hours, state that we are the only individuals having the problem (which we know is false), and want us to pay for a service tech(beginning cost of which is $99.00) to replace a modem worth $30.00. My modem has to be reset almost every morning now and they state that I have to pay and antagonistically tell me to read my contract as they have no responsibility. It's time for some collective legal help. My experience with hiring a class action attorney is just this. ACTION.! For all of you out there having problems with exede, Let me know what you think!
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Bob

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Posted 2 years ago

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Jim16

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Here we go again.  You agreed to the terms of the lease.  ( I just saved you a lot of attorney fees, your welcome).
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James

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or did he? I never seen any lease or any contract myself, the tech came out and did everything and left. never signed any papers or anything. AND I think you (the poster) are about to be banned also..
so fast give your contact info out.
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Bob

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To Jim 16', unless you're an attorney I don't think you should be giving legal advice about contracts. But I will respond to your repeated defense of exceed. ( this is for all of you out there that are not aware that Jim 16 is the self proclaimed defender of exede /Viacom ) please read his other posts eververytime someone critizes exede! Back to his current statement: the cost to any class action claimant is -0- , that is unless the claim has no merit or -0- evidence of the said claim.. There are well over 200 complaints on the Internet that I have personally read that have titles like (internet goes out at night and doesn't come back on till am), or ( why do I have to keep resetting my modem), or where can I buy a modem that will work on exceed) , golly I wonder why they ask that.
There are literally thousands of complaints out ther by customers of exede. If I get enough fellow victims of exede to join in , I will take the steps to hire the attorneys to proceed. As for getting kicked off the blog , Jim 16 Bette r have a better excuse than me commenting on exede breach of warranty, you notice Jim, I didn't say contract? And yes I have read my contract many times.
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Bob

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To James, I read the rental agreement /service contract on the Internet after the installation. It's obvious Jim 16 has never been involved in a class action lawsuit, just try's to scare off exede victims. I don't know maybe he works for exede.
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JSheridan

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When you lease a car who pays the maintenance on that? Oh that's right, you do. This is a similar situation.

Class action suits make the lawyers rich and pretty much nothing else happens. You must be a lawyer, or maybe you just play one on the internet.

Also, it's Viasat not Viacom.  Too funny.
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Jim16

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I think he slept at a Holiday Inn Express last night.  We need to keep plenty of space open on this thread so that all the thousands of people who are going to side with Bob can sign up.  But so far nothing but the sound of crickets.. which is appropriate for us in the country...
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J&J

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@Bob...

It's ViaSat, not Viacom, for starters.  If you really have a an UN-solveable issue with exede/Viasat, go to arbitration.  It's not as bad as one might think.  ViaSat may very well lose and that does not bother them too much.  It's losing to 500,000+ subscribers that would bother them.  Arbitration is used for a few reasons, perhaps the biggest is to bog-down litigation in high numbers. You, they can deal with, but if all 678,000 customers tried it, that would be years upon years to complete every case which is of course stacking the deck in ViaSat's favor.  Most claims would just go away and they know it.  So beat the rush and file arbitration papers on them now and you will probably win, as that one case would make them look good.
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Tammy

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I've had service people out twice, once to replace a bad modem. I was never charged for the service. Are you going through exede for your service work or directly to the business that was contracted to set up your service? 
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Tom

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If you are resetting the modem only once a day you are doing great - I lose all networking about 5 to 8 times daily, and messages to support always come back with "reset your modem" crap. No help whatsoever. And I was out about 4 hours yesterday - couldn't even log into my exede. Today I purchased 5 more GB of bandwidth and although acknowledged when I purchased it, the dashboard never changed and doesn't show the added bandwidth. This is one of the worst ISP's I've ever seen.
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Diana, Viasat Employee

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Hi Tom,  I'm sorry you are having so many issues with your connection.  When you added the GB, did you reboot your modem or refresh your page.  I have the same experience as you do when new GB are purchased.  Please try that and see if the additional GB are showing in your dashboard.