Maybe it's time for a class action suit from all of us who get no satisfaction from exede or Viacom . My experience with them today was that they want their customers to pay for equipment warranty and service. We are equipment renters folks not the owners! As such , whether or not they ,(exede) ,admit it they do have the responsibility to provide workable equipment. If enough of you join me we can fight back and make exede and Viacom responsible to provide equipment and service that works. You and I are paying for this service. The service techs just make excuses for lack of service in the am hours, state that we are the only individuals having the problem (which we know is false), and want us to pay for a service tech(beginning cost of which is $99.00) to replace a modem worth $30.00. My modem has to be reset almost every morning now and they state that I have to pay and antagonistically tell me to read my contract as they have no responsibility. It's time for some collective legal help. My experience with hiring a class action attorney is just this. ACTION.! For all of you out there having problems with exede, Let me know what you think!