Need Explanation ASAP or will terminate on March 8

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  • Updated 2 years ago
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  • (Edited)
This morning I sought help on an issue of usage, but the automated voice at your help number indicated that your records indicate that I purchased my service through a wholesaler. I did not. I purchased internet service through Exede and until now have gotten telephone help. I am planning to switch internet providers before March 8 since I cannot communicate with Viaset/Exede by telephone. If you want to keep me as a subscriber you need to get back to me ASAP.Rudy Barnes at XXXXXXX
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Rudy Barnes

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Posted 2 years ago

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Stephen Rice, Champion

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Why wait until March 8th to terminate?  It sounds like you would be a lot happier if you terminated today.