Need credit for modem we sent back

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
Seriously! We live in the Netherlands and have a house in Scotts Mills Oregon. We had a problem with our modem and recived a new one in April and sent the old one back. We have had two emails saying that we haven't sent it back, have called twice and been assured that all is well and have now been charged $150 . What is going on there!
Photo of Harriet Van Deursen

Harriet Van Deursen

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 2883 Posts
  • 962 Reply Likes
Hello Harriet.

Unfortunately this forum is in no way connected to your account nor is it really a direct way to reach Exede. The best way to resolve this would either be calling us at 855-463-9333 or emailing us at exedelistens@viasat.com with your account information and we can look into this modem return for you.