Need a minimum low slowed speed limit

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  • Updated 5 years ago
  • (Edited)
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Exede is now offering select unlimited plans, soon to be all.(if it goes well)

I now feel that there should be a low speed limit minimum. If Exede is offering unlimited bandwidth to some areas, and eventually all, that means bandwidth isn't an issue, and then there should be enough bandwidth to give at least everyone 1mbps slowed speed, or even .50mbps slowed, no less. (not counting technical issues etc.) So, If you go over your cap, you won't get the full 12-15mbps, but a slowed .50 or 1mpbs.

My point being that if they are offering unlimited data plans, that these so called "heavy abusers" that are getting restricted to the point of being restricted and can do nothing, not even surf a page, this should not be enforced to the point of not being able to surf the web. I know many people have expressed their disgust at this tactic.

For Exede to just be restricting speed to the people to the point of not being able to use their service just because they went over cap is despicable. The main reason being that they are now offering unlimited to select areas, and soon to be spectrum wide.  Yes I understand slowing their services. I do not understand, however, slowing their services to the extent of them not being able to surf at all. 

I clocked in a speed test of 0.04mpbs on a slowed or restricted speed. As soon as my contract is up, I feel forced to depart from Exede unless they fix some core issues that everyone is experiencing. (See the multiple data issue threads, ghost data charges and usage issues)

Thanks for your time
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Cedius

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Posted 5 years ago

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JEP

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Unfortunately, we will not see "unlimited data" for everyone.  The pipe through Viasat-1 is only so big. It will continue to be a balancing act of capacity vs number of subscribers per beam.  I do believe Viasat is analyzing data usage and is in the process of optimizing the system so that everyone will benefit.  I can't do everything I want to do on Exede, but staying under the data cap allows me to have great speeds when I need it.
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Inthesky

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Unfortunately, I spoke to a rep that said otherwise.
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JEP

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Time is the ultimate revelator.  
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Angie Leonard Kiker

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What did the rep. say, and what do you mean by "time is the ultimate revelator". Thanks for any info. you have to share.
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Steve Frederick-VS1/Beam314, Champion

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Since many of the Exede beams are already at capacity, and are not accepting new customers, I don't see large increases in data allotments until the new bird flies sometime in 2016. Those underutilized beams with lots of unused capacity may see some nice increases, but certainly not those of us in the already congested beams.
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Inthesky

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Where are you getting this info? Have they posted it somewhere? If not, then all you can do is speculate which is pretty much useless.
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ExedeKarmin

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Cedius,

I will forward your suggestion to the appropriate department.  Service is restricted only if you exceed your data allowance. Wireless networks, like satellite, are more likely to become overloaded by heavy video usage. We put limits on the total amount of bandwidth a subscriber can use so that our service can maintain high speeds even during the busiest hours of the day.  When you have reached your data cap,you should be able to do basic web browsing, even though some people do much more.

We plan to offer the Freedom Plan to current customers in selected locations
this fall.  We are evaluating the Freedom plan in areas where we have
the highest available capacity on our satellite beams (i.e., there are not as
many people on the Exede service in these areas). In these areas, we can offer
a virtually unlimited service without compromising service speed and quality.

When we launch our next satellite in 2016, we’ll have
substantially more flexibility in terms of usage and bandwidth across the
country. 
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Dontazz2003

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But in the mean time you are losing the old customers that help you get where you are today. Hope the new will stay after you lose all the other customers. I live in the boonies and you are the only internet we can get, so we should have bn offer the new freedom plan, also since we are depended on your service and a grant ws given to help the ones in the area where there are no other options.  Hope this fall we will fall under the freedom plan. 
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Cedius

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I agree Don. You need to work on making your current base happy, and by giving unlimited to new and select areas won't do it. I just hope this is passed along to people who need to know, because the customers are anxiously waiting.
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Inthesky

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Could you post the selected locations?

Most of us who are getting data usage problems (see pretty much most of the complaints in the forums; regarding rogue data being used) will be long gone before any improvements are made in 2016. I doubt there are many congestion issues that many of the pro exede community want to be mods are saying. Like the OP said, if you make a low speed limit that can't go under, or over, many people would be happy with even a slowed connection that is set. ex (1mbps or even .50).  My slowed speed is not usable for any web page. The delay (ping, ms etc) makes it that much much worse.

Many local ISP's are now getting to rural areas using wireless receivers through towers. This may be our only hope for now, but will not be much longer. :)
(Edited)
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Starring Matter

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No reputable ISP in the world will promise minimum speeds.  Too many factors outside of their control will effect your speed.  The only way they could make that promise is if they controlled the entire internet, and every device attached to it, including yours.  AOL tried that once, where are they now?
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CGO

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I think you're missing the point. They're restricting speed to unreasonable levels. Instead of "minimum speed" they need to make a new high speed for restricted accounts. You can call it whatever you like. 
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Cedius

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Reputable ISP? That is not by a long shot a hard idea to get on to, and your point with AOL is not even relevant.
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Jacqueline Tierney

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You are right.  Many many of us would be content with much slower speeds paired with a high data cap that allows us to use the internet in a convenient fashion.  Like I have commented in the past,  I have neither the time, interest or energy to be downloading things at night so I can watch them "later".  When I want to see a short news video or other short video THAT is when I want to see it,  24 hours later the moment is passed, I just don't have time to use the internet in that fashion.  For those that it works for, that's great, but it doesn't work for my lifestyle.  My netflix viewing style tends to  be if there is nothing on Directv that I want to watch I might stream something off Netflix while I am working on something else, not a big user of that service either but some weeks I might watch multiple things on Netflix,  another week I might watch nothing.  I am not sure what the minimum speed would have to be with the high ping issue,  but on a wireless broadband connection 1  was plenty fast for me, worked great, could stream most of the time without buffering.

And yes you are absolutely correct about the wireless expansion.  The newer technology that no longer requires a "line of sight" to the tower will allow areas that were harder to service to be reached.  Also it seemed that the range was increasing as well, 20 to 30 mile ranges compared to 9 or 10 on the older towers (we are frustratingly about 1.5 miles out of range of a Prairie iNet tower).  Our current hope is the tiny start up company (and I mean tiny) that has a tower about 15 miles from us using the Canopy Point to Point technology will reach us. Patiently waiting in line for them to get out to check our site for signal.  :)
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CGO

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These newer techs will eventually put greedy corps like exede out of business. WE can only wait! :)
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Alex, Viasat Corporate Communications

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Cedius, it's an excellent and reasonable suggestion and along the lines of one of many things we're looking at to improve our service. I'll forward this on ...
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Cedius

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Thanks Alex, I do like Exede and would love to continue our service. This seems like a reasonable solution. I can not even browse when I hit my cap. I would love to just be able to open a web page.

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