Mysteriously used 26gb today, while not home.

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  • Updated 1 year ago
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Screw this company...I contacted CS because I had used up my 50gb already this month! I am overly pissed because I am being blamed with 26gb of usage when NO ONE WAS HOME?!
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Misleading, lying, rude, customer service. 
Too bad there is a CONTRACT! That NO ONE told me about until after the equipment was installed...2 long "delightful" years with this stupid company...I will not be resigning the contract. 
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Cathrin Mahaffey

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  • pissed, frustrated, irate!

Posted 1 year ago

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Joshua Barker

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Mine has used 1.2GB today, and I haven't even used the Internet! Thank God for Sprint LTE! I've unplugged my modem, so if any more gets used, I know for a damned FACT it isn't on MY end.
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xode0000, Champion

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[ quote author = Tim Spake ]

...They hype their service and then don't live up to claims while hiding behind "up to" language...

[ /quote ]

Since you have seen the "up to" language, it's clear that Exede hasn't hidden anything from you.  Everywhere on the internet, there are always going to be bottlenecks that will come and go.  Further, a bottleneck might not even be in the Exede network but will nonetheless slow your speed if it occurs between you and the website you are communicating with.  Speeds on the internet constantly fluctuate up and down.  That is the nature of the internet and that is what Exede's "up to" language addresses.

As for the speed I receive with Exede, I regularly get the stated maximum speed but not all of the time, which is fine, since even the slowest speed I have received has been more than fast enough for me.
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Tim Spake

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Thanks for the input but you might be cool with getting less than 2Mbps each night when you get home but I am not. I lost up to 40 pounds today also.
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xode0000, Champion

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I am more than "cool" with "getting less than 2Mbps each night..."  In fact, I keep my internet connection speed limited to 150 kbps (0.15 Mbps) (about 3 X dial up) for everyday internet activities to prevent my data from being burned up on garbage and, guess what: I have no problems whatsoever.  However, when I want to download (or upload) something truly large, I simply lift my speed limit and then I get the fluctuating maximum speed I referenced previously.

Regarding 2 Mbps, even that is respectable as you can download a 400 MB file in about 37 minutes.  I get the impression here that you want to be wasteful of your data and that you want to flaunt that waste as some kind of status symbol.  Your statement of "I lost up to 40 pounds today also" certainly reinforces that impression.
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Tim Spake

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You can have any impression you want. My usage is around 18-20 Gig each month but I pay for the 150 so I can get the mythical 25Mbps. My weight loss comment was a joke about the legal loophole and had no reference to any waist(pun) You can defend Exede all you want, my speeds are my speeds as are all the others that are complaining. This morning as left for work it was 15.1Mbps but now that I am at work, 89 Mbps, my great speed at home does me no good. It's the time I am at home that is the problem.
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Randall Bennett

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This is crazy. My usage was over my 50g limit and I wasn't home this weekend. Something isn't adding up.
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Cigr Nation

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You don't have to be home for a device to have an update I know that yesterday Android devices atleast a good amount had a large update.
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Joshua Barker

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I don't use wifi on my phone, because LTE is faster. If I DO have to connect for an update, I only do it during the free zone. The only other devices I have that connect are game consoles, none of which had updates, and a smart TV that wasn't being used. I've not changed any of my habits, and I usually finish the month well below my limit. My usage shows as much used today as I would normally use in three days.
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Joshua Barker

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Thanks for the link! The usage for yesterday backs up my claim. It's only showing usage yesterday during the free zone.
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xode0000, Champion

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What does your usage at https://myesvt.exede.net show now, now that your modem has had time to update?
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michele

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Thank you for the link!

See below regarding what I was told in an online chat last week when I asked about checking my data usage:

Me (‎4‎/‎26‎/‎2017‎ ‎9‎:‎09‎:‎43‎ ‎AM): I have read in the Forum where people are able to check the breakdown and see what they are using in the Free zone and talking about orange and blue to represent usage
Me (‎4‎/‎26‎/‎2017‎ ‎9‎:‎09‎:‎55‎ ‎AM): They are checking it online
Tanisha L (‎4‎/‎26‎/‎2017‎ ‎9‎:‎10‎:‎28‎ ‎AM): I'm sorry, but that access was a beta testing and is no longer available.
Me (‎4‎/‎26‎/‎2017‎ ‎9‎:‎11‎:‎08‎ ‎AM): The post was 2 days ago.  Is there some way I can have the info mailed to me/
Tanisha L (‎4‎/‎26‎/‎2017‎ ‎9‎:‎11‎:‎20‎ ‎AM): No, I'm sorry.

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Tim Spake

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Customer NoService Dept
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xode0000, Champion

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For your reference, here's the link to the forum thread introducing that thread:

https://community.exede.com/exede/topics/give-our-new-usage-tool-a-test-drive

 
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Diana, Viasat Employee

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Hi  Joshua, If you have any devices connected to your WiFi, data can be used.  Are you unplugging your modem?   If that is the case, your modem updates in about 15 - 30 minute increments. When it is plugged back in, it updates to the most current amount of data used.  

The meter will not record data unless it connects to the internet.  ViaSat wants you to enjoy all of your data.  We have no reason or desire to take data away from our customers.
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Tim Spake

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But it works in their favor every time. No way to argue it and you have to accept it.
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xode0000, Champion

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Except that the usage shown by their data meter has always been in agreement with the data usage as shown by the "network status" window for my windows network adapter.
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James

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when the Ethernet cord is unplugged from the modem and you use a lot of data that clearly indicates a problem on their end and has nothing to do with the customers fault or legitimate useage?
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Diana, Viasat Employee

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James, there are many reasons the data is being used. The modem cannot record data usage unless it is connected to the internet in some way. 
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James

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it techinally is still connected to the internet by itself, excludeing any customer equipment. it would only point to extremely high overhead data useage? but even in normal instances 0.06,ect adds up pretty fast. when totaled together. unplugging the Ethernet cable only eliminates the customers equipment, not the ability for the modem to update.
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Rae Yearnd

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useage does not update in the fashion of a download "Bar Graph"  I think that it takes a certain period of time for the correct total to be shown.   There are plenty of programs that would help you all track your usage for all the devices that may be connecting on your network,, also QOS and daily bandwidth limits can be enforced,, Many are built into your own wireless router along with parental controls if you need them.  It Takes a little work but all of these tools are effective.  Now that I have been off the satellite for about 6 months and using  my step daughter's DSL  I can say that the upload on this Windstream DSL service is NEVER as fast as my slowest day on Exede. The Download side is more consistent and tolerates multiple users better as there are 2 smartphones, 3 Fire Tablets, A playstation 3, A "Smart Connected"  sony dvd player, And 2 Laptops, Plus household visitors,, that all share this connection.  Pretty much a average household I would guess.  This would never, never be a Excede household without some serious Family meetings and a lottery to divide the bandwidth.  That is the nature of Measured service and the nature of Satellite internet service.   I hope that the  New Bird takes care of the problems that everyone is having with speed and Bandwidth because I will be moving soon and will probably be a Exede Customer once again.   
When the new bird becomes operational,, exede should do something for their long suffering customers,, I hope that they do so.
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xode0000, Champion

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Exede has been steadily growing their plans but they can only do it so fast and there is no room for data waste.
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Dan White

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I read somewhere that a Windows critical update will install no matter what.
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xode0000, Champion

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You can set the windows automatic update service startup mode to manual by running "services.msc" at any command prompt.  You then never start the service.  You could also turn off that service but then windows will have an excuse to complain and annoy you.  For windows xp and windows 7, that stops all automatic updates and their nonsense.  I haven't tried it for windows 10 yet since I haven't been forced to use that mess, but, according to the Microsoft shills at ZDnet, this also works for windows 10: https://community.exede.com/exede/topics/the-pressure-just-keeps-coming-for-you-to-waste-your-data-o...
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Imma

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I hate to say it, but I had a huge update to Windows 10.  I used to have classic and a free-zone to do my updates during that time.
Now, even though I schedule 'active hours' Windows is ignoring it.  So I can't do anything about the time.  I discovered that Dish doing 'OnDemand' recording, and a Kindle fire was downloading stuff we didn't even want.  Programs are getting bigger and bigger, and everything is in a cloud (that I stopped)
I shut off everything wireless going through the modem/router.  I did this by just going into the router and resetting it giving it a new name and password.  I didn't connect anything except my computer so I could see what was going on.  I just still can't control Windows 10.
That being said,  I'm still getting slow speeds.  and I do vote for a larger bandwidth since all the programs are requiring such huge downloads.  The upload speed is an issue also.  If someone wants to go back to 3x dialup??  That's hilarious.  Everyone has different needs.  We are paying for this remember.
When I was at the fast dialup (56 baud) 30 years ago; I used gopher and ftp.  So we are paying for this service, and the programs are requiring it.
I'm about ready to stop everything and get rabbit ears, a flip phone, and a book shelf.  That being said,  I do think this will get better (I hope). 
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Rae Yearnd

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"cloud services"  of any and all kind are for people with unlimited internet access. 
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Imma

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Xode,
I apologize for the inaccurate reference.  I thought you were saying we should all just be satisfied with slow speeds.  
Also,  thank you for your assistance.  Although I have Windows 10 and it was a little different I found what you were describing and wrote it down.
I tried to do it through the regular update and defender where I run my scans, but it wouldn't let me put it in manual.  It only asks you for active hours and it can only be 12 hours.  But Windows 10 ignores the active schedule and updates anyway.
So now I believe I activated the manual and hope it works.

I have a question though about browsing.  There seems to be a lot of embedded videos for advertisements underneath or off to the side of whatever article I'm trying to read.  Not sure if there is a way to turn all that off. 
(Edited)
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Bev, Champion

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Flash blockers, and/or media blockers, like UBlock Origin for Firefox are good for that. Less and less flash now so, I prefer UBlock since it blocks all large media that is over the size I specify.
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xode0000, Champion

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I have a question though about browsing.  There seems to be a lot of embedded videos for advertisements underneath or off to the side of whatever article I'm trying to read.  Not sure if there is a way to turn all that off.
The problem with blockers is that the website might look to see if you are using them and block your access.  With my method, the website sees a slow internet connection and tries to shove as much garbage as it thinks it can get away with given the speed of that connection.  However, you don't want the connection to be too slow, since websites will then start timing out on you.  I have found 3X dial up to be fast enough to where websites still try to struggle against your speed limit but don't time out on you.

However, my method requires a bit of software setup to put in place.  Specifically, you would run your windows in a virtual machine under VMWare Workstation, which in turn would run under your actual operating system.  It is in VMWare that I can put in place the speed limit for my virtual network adapter and my internet connection.  There might also be routers that allow you to limit speed but I didn't see any that did when I last looked.
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xode0000, Champion

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"cloud services"  of any and all kind are for people with unlimited internet access.
Personally, I keep all of my data on my computer, where I can access it without needing to get on the internet.  I don't at all like the current push of "cloud services," which is to make you dependent on them for your data.