Myesvt returns to log in page when you try to log in

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
Last time I was able to log into it was Saturday
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Thom

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Posted 3 years ago

  • 3
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
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Thom, there appears to be a problem with the eSVT tool log in. Many people have reported the same problem. Hopefully when the technical team gets to work today they will fix the problem so we can get back to eSVT again.
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HMC1940

  • 605 Posts
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I just tried to log on eSVT and got message page isn't working.
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myeSVT, Official Rep

  • 9 Posts
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Thank you for the feedback. We are currently investigating this issue.

I will post an update here when it is resolved.
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G. Costanza

  • 26 Posts
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How about investigate why many of us dont have usable internet speed, let alone advertised speed.
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myeSVT, Official Rep

  • 9 Posts
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https://myesvt.exede.net should be working again.

If you see an error message on loading the page, please try clearing your cookies.
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JEP

  • 987 Posts
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Yes, eSVT started working again several hours ago.
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TJ Pointer

  • 7 Posts
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Not for me.  Been trying for the last hour.  Just keep getting sent back to login.
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Bev, Champion

  • 3072 Posts
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TJ, try clearing your browser. If you do not know how to do that, you can download CCleaner or Eusing's Cleaner. Both are free and clean browsers and, also have registry cleaner options.
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Markgc, Champion

  • 337 Posts
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Mine was working yesterday but is broken today.
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Bev, Champion

  • 3076 Posts
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Yep back to the endless log in loop again now for me too. Was fine last night but not now.
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
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It appears that the problem of logging in to MyeSVT has returned. Hopefully they will get it fixed soon.
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Markgc, Champion

  • 337 Posts
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ditto here
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phinneus

  • 79 Posts
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yup problem is back again
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Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
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eSVT is back working once again.
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Diana, Viasat Employee

  • 2243 Posts
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Hi Steve,  Thanks for letting everyone know!  Exede Diana
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Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
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Once again, MyeSVT is not allowing a successful progression past the sign in page. Just like in the past, it just cycles back to the sign in page.
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Markgc, Champion

  • 337 Posts
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ditto
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Bev, Champion

  • 3076 Posts
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Yep, it's doing it again - seems a temperamental critter.
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redave

  • 46 Posts
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myesvt no go right now for me bummer!
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Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
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eSVT is back up again, I was able to log in and get the info.
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redave

  • 46 Posts
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nope, not for me, it takes me to 'my exede dashboard' and if i 'force it to eSVT : [with my mac addr] it says wrong password even tho i can see the exede dashboard
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Bev, Champion

  • 3076 Posts
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Working for me now. Lets see for how long LOL.
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myeSVT, Official Rep

  • 9 Posts
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We deeply apologize for the inconvenience over the login issues that were present over the weekend.

We identified two causes for their re-occurrence, which were actively handled over the weekend, that restored the access on Sunday evening.

We actively monitor the forum posts, we deeply appreciate all the feedback about the tool so please continue to provide them.
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Bev, Champion

  • 3072 Posts
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No big deal, it's new, it's had a few lemons in there but, it sounds like you've got it made into lemonade now - good job ESVT people.