My usage is doubled, and We have not changed how we use the internet. Is there is a scam going on here .

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  • Updated 11 months ago
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I've been a customer for a long time. Paid my bill on time every month. My data usage has gone up and we have to keep adding data every month. There is no way we are using that much data. WHAT IS GOING ON?  I want to get this corrected.
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Logan Stuerke

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Posted 1 year ago

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Diana, Viasat Employee

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Hi Logan,  Please send your account and contact information to exedelistens@viasat.com. We will take a look at the data usage. 
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Erin Stevenson

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The same thing is happening to us. We were told that Excede's data plan would be plenty to allow us to watch a little Netflix every now and then, which is something we've never been able to do before. This is why we switched over to Excede. We have not changed our internet usage, yet we are going through our data plan within a few days! I absolutely feel like we've been scammed and am upset that we were lied to.
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Matt B, Viasat Employee

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Erin, 

Please send us an email, we'd be happy to take a look and see where the usage is coming from.  Please be sure to include your account number or phone number attached to the account.

ViasatListens@viasat.com
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Sheryl Deanna

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We were told the same. Within 8 days we had allegedly used 150gb !!! We only watch Netflix and we’re not home from work until around 7pm Monday through Friday and the kids aren’t home until after practice which is around 6pm. I truly believe this company is a scam. We’re canceling service after three weeks. We will be disputing any cancellation charges.
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J&J

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You should give them an opportunity to show you where the data has been going.  If you think you can just get mad and quit, well, you can but you will pay the early termination fees because when you subscribed, that's what you agreed to.
Send an email to Viasatlistens@viasat.com describing your dis-content and include your account number and contact information.  They will show you where your data has been going.  Otherwise, it has been said "A fool and his money are soon departed."
 
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Stephen Rice, Champion

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Reminds me of the time I was a kid and racked up a $200 phone bill dialing a long distance number to connect to a free internet provider.

Mom thought the phone bill was wrong until I told her what I did.

If you have kids, I know exactly how your data got used up. I know because I used to be a kid.
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